Stock Assistant

3 weeks ago

Sydney, New South Wales, Australia Buscojobs Full time
Overview

Join the Hermès Adventure. The Stock Assistant reports to the Store Operations Manager and is responsible for ensuring optimal management of stock to support the sales team in delivering the best service. They will support the sales team and be responsible for product flow and stock accuracy in MSA and CEGID, and maintain the Back of House in strict compliance with Group procedures.

Responsibilities
  • Maintain an accurate and organised store inventory; pack and unpack merchandise; manage all incoming and outgoing stock transfers and stock validation; assist in organizing and participating in store cycle counts, bi-annual inventories and reconciliation with support and direction from Store Director and/or Store Operations Manager; assist in processing all incoming and outgoing shipments within the business day they are generated; ensure all items have the correct price tags; assist in processing, recording, maintaining and following up on all reservations and after-sales service
  • Stock management: ensure stock areas are kept safe, clean and tidy at all times
  • Ensure all goods are security tagged, ticketed, handled and stored with accuracy and care
  • Management of the reception of merchandise, validation in the system, labelling of products and its corresponding placement
  • Follow-up with ambassadors of each métier of the stage and reception of the corresponding products
  • Labeling and control of product returns, after confirmation with CEGID alerts
  • Assist with the validation of local and international shipments
  • Liaise with warehouse for incoming deliveries and shipments
  • Uphold accurate knowledge and whereabouts of Boutique stock
  • Ensure stock is stored appropriately, securely and easily accessible by staff
  • Effective organisation of store stock, ensuring the optimal location of the product
  • Support the sales team by providing information on stock searches (including WWS), repairs and transfers
  • Daily follow up on negative stock, correcting where possible
  • Shopfloor: provide assistance on the sales floor when necessary (bringing products to the sales team, putting stock back to its respective area, packaging, answering phone requests from other Boutiques, checking stock for clients); assist sales team when replenishing stock on shop floor
  • Administrative and reporting tasks
  • Internal control: monitoring of CEGID alerts (manual movements, negative stocks, discounts, etc.)
  • Administration of all exports, following the procedure established by the Group and informing the corresponding sales associate of the moment when the sale can be registered; report irregularities, damaged stock, discrepancies or variances after conducting a mini stock count to management relating to stock condition, stock quantity, stock arrangement
Qualifications / Preferred Skills
  • Effective written and verbal communication skills
  • Ability to effectively analyze information
  • Problem-solving ability
  • Ability to multi-task with accuracy
  • Attention to detail
  • Ability to follow both written and verbal policies and directives
  • Working understanding of loss prevention and inventory control
  • Experience with technology to fully utilise internal systems as well as external shipping software programs
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