Product Manager – Cabin Condition

3 weeks ago

Sydney, New South Wales, Australia Qantas Full time
  • Parent Business Function: Corporate & Support Functions
  • Time Type: Full time
  • Worker Sub-Type: Permanent
Company Description

About Us

Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description
  • Challenge yourself to uplift the standard of Qantas aircraft cabins across all fleets
  • Work with leaders and peer departments to establish a new function
  • Permanent role based at our Mascot Campus
  • Overseas applications considered for sponsorship

The Product Manager – Cabin Condition is responsible for lifting standards in cabin cleanliness, functionality and presentation of existing Qantas cabins across different generations of aircraft. With aircraft cabins being a leading driver of customer NPS, this new role is responsible for developing a new capability within the Inflight Customer Experience team to drive partner teams across the organisation in the pursuit of cabin excellence. This role has potential to grow and will report to the Head of Product, Aircraft and Passenger Products, who is responsible for new cabin development, cabin condition, inflight entertainment and connectivity, plus passenger products (all SKUs other than food and beverage).

Responsibilities of this role include analysis and performance management across key customer and operational metrics, developing a plan to improve cabin health, driving and prioritising effort from key partner operational teams to manage cabin cleaning and maintenance, as well as inputting into future cabin design and investment to ensure continuous improvement.

Central to this role is maximising customer satisfaction of existing cabins within the constraints of cost, ground time, resourcing, product age and other considerations. Internal stakeholders include Airports, Customer Insights, Engineering and Finance teams.

As a leader, you are the custodian of cabin condition of existing fleets and will play a critical role in improving the experience of our customers and employees onboard as we bridge to new generation fleets.

In your role, you will:

  • Have four years of experience in an airline or airline service provider with cabin related experience driving cabin related performance and improvement
  • Have an understanding of cleaning/fleet presentation and cabin engineering and maintenance disciplines and the interplay between these functions and potential opportunities
  • Analytical capability to interrogate operational serviceability, customer survey and complaint data with the ability to present key trends and recommendations to management
  • Strong ability to influence other departments outside reporting lines and other service providers with high interpersonal, collaboration and communication skills
  • Develop, lead and execute aircraft cabin condition strategy, incorporating customer, crew, engineering and maintenance insights to develop an effective and prioritised program
  • Advocate for cabin upkeep considerations and lessons learned in the design of future aircraft cabins
  • Lead product management initiatives, including prioritisation, problem-solving, and analytical thinking, with a focus on agile and human-centered design principles
  • Build a platform to develop, grow and evolve the cabin condition function as an effective body within the organisation

Why Qantas?

You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

  • We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
  • We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees
  • We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
  • We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close: Sunday 19th January 2025

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