Sales Associate Keyholder

Job Listings in Queensland
Customer Service Manager — Archerfield, QLD (Mygration Pty Ltd)

Posted 12 days ago

Job Description

Location: Archerfield, QLD 4108

Full-Time: Immediate start

Job Title: Customer Service Manager

Salary range: $76,515 - $78,000 depending on skill level and work experience + superannuation.

Job Closure date: 30 days

About the Role: We are seeking an experienced and dynamic Customer Service Manager to lead and elevate our client\'s customer service operations. This is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment. You will be responsible for overseeing the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our client\'s reputation for excellence and expertise. You will lead a team dedicated to providing exceptional service to a knowledgeable B2B clientele, requiring a blend of people leadership, process improvement, and a deep understanding of customer needs in a technical industry.

Key Duties & Responsibilities

• Team Leadership & Development: Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and technical knowledge sharing.
• Manage the full employee lifecycle for your team, including recruitment, onboarding, training, performance reviews, and professional development plans.
• Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries and provide accurate, expert advice.
• Customer Service Strategy & Process Improvement: Develop, implement, and regularly review customer service policies, programs, and procedures to enhance the entire customer experience and ensure alignment with company goals.
• Analyse key performance metrics to drive operational efficiency within the customer service centre, implementing solutions to improve call handling times, first-contact resolution, and overall service quality.
• Liaise closely with the technical, sales, and warehouse teams to streamline workflows, resolve escalated issues, and ensure a seamless, unified response to customer expectations.
• Technical Customer Relations & After-Sales Support: Plan and implement robust after-sales service initiatives to proactively follow up on customer satisfaction, ensure the performance of supplied parts, and gather vital feedback.
• Act as a key point of contact for escalated customer issues, utilizing your problem-solving skills and technical understanding to achieve satisfactory resolutions and maintain strong relationships.
• Work collaboratively with service agents and internal organisational units to identify trends in customer feedback, modifying and improving service offerings to better serve the market.

Skills & Experience Required

• A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry.
• Proven Bachelor Degree or Equivalent.
• Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics.
• A demonstrated ability to lead, develop, and inspire a team in a fast-paced environment, with a strong focus on coaching and mentorship.
• Exceptional communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele and liaise effectively with internal technical staff.
• A proactive, problem-solving mindset with a strong focus on continuous improvement and customer satisfaction.
• Solid administrative skills and proficiency with CRM systems and standard office software.

How To Apply

If you are a strategic leader passionate about driving customer excellence in a technical field, we would love to hear from you. Please click Apply Now to submit your resume and a cover letter outlining your suitability for this role. Please note that only shortlisted candidates will be contacted. All applications will be treated with the strictest confidentiality.

Customer Service Reviewer — Burdell, QLD

The Realise Group — Burdell, Queensland

Posted 11 days ago

Job Description

Join our team We are looking for Customer Service Reviewers to visit retail outlets and report back on store presentation, service, selling skills, cleanliness etc. This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience. The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet. The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability. Surveys can take from 10 minutes to 1 hour to complete. For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Customer Service Reviewer Sarina, QLD

Sarina, Queensland — The Realise Group

Posted 11 days ago

Job Description

Join our team We are looking for Customer Service Reviewers to visit retail outlets and report back on store presentation, service, selling skills, cleanliness etc. This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience. The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet. The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability. Surveys can take from 10 minutes to 1 hour to complete. For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Customer Service Reviewer Atherton, QLD

Atherton, Queensland — The Realise Group

Posted 11 days ago

Job Description

Join our team We are looking for Customer Service Reviewers to visit retail outlets and report back on store presentation, service, selling skills, cleanliness etc. This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience. The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet. The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability. Surveys can take from 10 minutes to 1 hour to complete. For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Customer Service Reviewer Cardwell, QLD

Cardwell, Queensland — The Realise Group

Posted 11 days ago

Job Description

Join our team We are looking for Customer Service Reviewers to visit retail outlets and report back on store presentation, service, selling skills, cleanliness etc. This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience. The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet. The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability. Surveys can take from 10 minutes to 1 hour to complete. For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Customer Service Reviewer Alligator Creek, QLD

Alligator Creek, Queensland — The Realise Group

Posted 11 days ago

Job Description

Join our team We are looking for Customer Service Reviewers to visit retail outlets and report back on store presentation, service, selling skills, cleanliness etc. This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience. The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet. The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability. Surveys can take from 10 minutes to 1 hour to complete. For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Customer Service Reviewer Agnes Water, QLD

Agnes Water, Queensland — The Realise Group

Posted 11 days ago

Job Description

Join our team We are looking for Customer Service Reviewers to visit retail outlets and report back on store presentation, service, selling skills, cleanliness etc. This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience. The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet. The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability. Surveys can take from 10 minutes to 1 hour to complete. For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Sales Associate — Seven Network, Brisbane

Location: Brisbane, Queensland

Posted today

Job Description

Support Seven's growth and help shape Australia's favourite news, sport, and entertainment network The Opportunity: We're looking for a driven Sales Associate to join our team and support the Sales Team with both administrative and sales tasks. You\'ll play a key role in managing a portfolio of marketers and agencies, supporting revenue growth, and strengthening the Seven brand to support our broader commercial goals. In this role, you\'ll work closely with the broader Brisbane Sales Team and report directly to the Group Sales Manager at Brisbane.

What you\'ll do:

• Supporting Sales Executives and Managers to hit revenue goals, manage client portfolios, and stay ahead of market trends.
• Tracking and optimising campaign delivery across TV and Digital, using tools like Nielsen, OzTAM, and Excel.
• Handling bookings, proposals, reporting, sales admin, and keeping everything running smoothly.
• Collaborating closely with the Partnerships team, building strong agency/ client relationships, and supporting integrated media solutions.
• Helping to identify new opportunities, presenting insights, and supporting the team with delivering top-tier campaigns.

What you\'ll bring

• You are a proactive, detail-oriented, and self-motivated individual who thrives in a fast-paced environment. You\'re an organised person with a proven ability to independently manage multiple tasks to a high standard and know how to support a dynamic team.
• Previous advertising or media/creative agency experience.
• Previous sales experience (preferred).
• Intermediate Microsoft 365 skills with knowledge of TAM and industry software.
• Strong written and verbal communication skills, with the ability to collaborate effectively and manage time efficiently.
• Formal qualification(s) in Business, Marketing, Media, Advertising or related subject (preferred but not essential).

Life at Seven

At Seven, we connect with more than 17 million Australians every month and we\'re proud to be one of the most recognised and trusted media brands in the country. Joining our team means being part of a culture that values creativity, collaboration, and continuous growth. We have a market-leading presence across broadcast, television, publishing and digital through our renowned media businesses: the Seven Network and its affiliate channels 7two, 7mate, 7flix and 7Bravo; 7plus; ; The West Australian; The Sunday Times; The Nightly and Streamer.

Perks & Benefits

• 7Perks: Exclusive discounts, wellness perks & recognition programs.
• Flexibility: Generous leave options, including fertility, parental & volunteering leave.
• Growth: Learn your way with SPARK Mentoring programs & more.

Our Values

We live and lead by: Be Brave. Better Together. Make It Happen.

Our Commitment to Diversity & Inclusion

From employee advocacy groups to our Reconciliation Action Plan and gender equality certification, we\'re proud to lead the way in building an authentic, inclusive workplace. Seven is proud to be the first media company in Australia to receive the WGEA Employer of Choice for Gender Equality certification and is a proud partner of UN Women.

The Seven Network is an equal opportunity employer.

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