Senior Data Center Technician

3 weeks ago

Melbourne, Victoria, Australia Buscojobs Full time

Overview

As a Microsoft Senior Data Center IT Support Technician (DCT), you will provide IT support for secure access workstations (SAWs), laptops, servers, and conference room Audio/Visual (A/V) systems. You will also maintain inventory of spare devices and ensure that devices have the latest updates and operating systems installed.

Microsoft's Cloud Operations & Innovation (CO+I) powers our cloud services. As a CO+I DCT, you will play a key role in delivering core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and Azure. CO+I emphasizes personal and professional development through training, growth opportunities, career rotation programs, diversity & inclusion events, and professional certifications.

Our infrastructure includes over 200 Data Centers across 32 countries, supporting services for more than 1 billion customers and 20 million businesses worldwide. We prioritize environmental sustainability and operational efficiency to meet evolving business needs, maintaining Microsoft as a leading cloud provider.

Microsoft's mission is to empower every person and organization to achieve more. We foster a culture of growth, innovation, collaboration, respect, integrity, and accountability, creating an inclusive environment where everyone can thrive.

Responsibilities

  • Build strong working relationships within the data center and corporate teams.
  • Ensure SAW devices are in a healthy state and compliant with security standards.
  • Handle confidential information for BIOS setting changes.
  • Manage SAW inventory, including ordering, receiving, assigning, re-assigning, and decommissioning devices.
  • Guide users on common SAW repair issues and escalate as needed.
  • Perform Return Merchandise Authorization (RMA) for damaged SAWs within 30 days of receipt.
  • Support senior technicians with tasks such as power cycling, component replacement, storage media handling, and troubleshooting.
  • Assist in deploying physical infrastructure including servers, network devices, SANs, and Windows Server OS support.
  • Support inventory and asset management, including shipping and receiving.
  • Uphold Microsoft's culture and values.
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