Guest Service Agent

2 weeks ago

Brisbane, Queensland, Australia Buscojobs Full time

Be part of our fun, supportive team in a casual role with flexible shifts and hours. We offer a competitive salary, excellent work conditions, and employee discounts.

About The Role

Our Guest Service Agents are responsible for :

  • Delivering exceptional guest experiences at every part of the journey including reservations, arrivals, departures, and throughout their stay.
  • Being an ambassador for the hotel, positively representing and promoting our boutique brand.
  • Ensuring a smooth check-in and check-out process for our guests using the Hotel's PMS system.
  • Answering and processing reservation inquiries, making recommendations, and upselling rooms according to availability.
  • Coordinating with other departments.
  • Answering and dispatching both incoming external and internal calls.
  • Maintaining sufficient knowledge of all room rates and available packages.
  • Following up on all guest requests and complaints.
  • Being a key part of the guest experience, interacting wherever and whenever possible.

About You

We are looking for someone who has :

  • A desire to genuinely help people.
  • Front Office / reservation experience preferred but not essential; we value attitude above experience.
  • The drive to deliver exceptional guest service and derive satisfaction from helping, problem-solving, and being accountable for your workload.
  • The ability to work under pressure in a fast-paced environment, taking initiative and working collaboratively.
  • Flexibility to work mornings, evenings, overnights, weekends, and public holidays.
  • A positive mindset and a can-do attitude.

About Us

The Constance Hotel : Located in the heart of Fortitude Valley, Brisbane's only street art hotel, The Constance offers a playful contrast of sleek city location and edgy design. It features 65 boutique rooms, flexible meeting spaces, a gym, and a rooftop bar.

www.theconstancehotelfortitudevalley.com.au

Why Work for Lancemore Hotels?

Since 1986, Lancemore Hotels has been a pioneer in boutique hotels and conference facilities. We are a leading Australian lifestyle brand known for curated places, understated luxury, and a welcoming signature touch.

  • We focus on continuous growth and improvement.
  • Join a high-performing workplace that values developing talent and empowering employees to drive results.

Note : Only applicants with valid working rights in Australia will be considered.

If you are passionate, talented, and performance-driven, and want to build your career within an established boutique hotel brand and supportive team, then...

Click the 'Apply Now' button or follow us on LinkedIn.

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