Customer Service Officer

4 weeks ago

Launceston, Tasmania, Australia GFG Alliance Full time
About The Role

Join our dynamic and close-knit team at our Launceston branch as a Customer Service Representative

In this role, you'll collaborate with our Sales and Operations teams to ensure that customers have a seamless and positive experience with InfraBuild Steel Centre.

This is a customer-facing role, working Monday to Friday and provides an excellent opportunity for someone looking to expand their customer service and sales skills.

Your Responsibilities Will Include
  • Handling customer enquiries via phone, email, and in person
  • Building and nurturing customer relationships
  • Maintaining stock levels
  • Processing cash sales, quotes, and orders
  • Merchandising products
  • Receiving stock and verifying invoices
  • Identifying and maximising sales opportunities
  • Performing general administrative tasks

Our ideal candidate will have a background in retail sales or customer service, with a keen eye for detail, excellent communication skills, and the ability to solve problems and offer customer solutions.

To Succeed In This Role, You Should Have
  • Experience in retail customer service, sales, and administration
  • Strong interpersonal and customer service skills, with the ability to build rapport
  • Proficiency with Microsoft Office & SAP systems (preferred)
  • Excellent communication skills, with the ability to engage effectively with both internal and external stakeholders

Key Benefits

Below are some of our key central benefits that are available to all employees. Other benefits may be available depending on your role or site.
  • Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months. The company also provides superannuation contributions for the Primary Carer during the period of unpaid parental leave for eligible employees (limitations apply).
  • Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.
  • Recruitment referral awards: $1500 is awarded to eligible employees for referring friends or family to an open role if the candidate is successful.
  • Employee Benefits Program: discounts for employees, friends and family on a huge selection of products and services from a variety of brands including Samsung, Coles, Harvey Norman, Village Cinemas, Dick Smith, Vodafone, Thrifty and many more.
  • Corporate rates for private health insurance: Nib Health Insurance offers discounted cover for employees.

About Us

InfraBuild Steel Centre is a brand of InfraBuild is Australia's leading integrated steel manufacturing, distribution and recycling business, making steel using our electric arc furnaces. We provide solutions for commercial and residential construction, large scale and nation-building infrastructure as well as our primary producers and rural sectors. With ambitions to be carbon neutral by 2030, each day we help build futures through sustainable steel.

Why Work Here?

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.
  • Work with a greater purpose: Join us in the pursuit of a sustainable future as we progress our ambition to become carbon-neutral. You will contribute to a legacy that not only helps to build our nation but sustains our environment for future generations. Embrace a culture where differences are celebrated, innovation is embraced and valuing everyone's unique perspectives contributes to our transformation.
  • Work well - live better: We understand the importance of working in an environment which supports you to balance your personal and professional life. Experience a culture which values you as a whole person - where family extends to the workplace and your well-being matters. You'll thrive not only in your career with us, but beyond.
  • Build your own future: Step into a culture where every day is an opportunity to grow, and where driving your own development is not just encouraged; it's expected. You'll be empowered to take the wheel of your learning journey and uncover your potential. The possibilities are limitless.

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.

It is our ambition to cultivate an inclusive workplace that is as diverse as the communities we serve. We encourage candidates from all cultural backgrounds, genders, orientations, age groups, and abilities to apply.

Your diversity is our strength in creating sustainable and innovative steel solutions for Australia's tomorrow.

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.
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