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Service Advisor

4 weeks ago

Bathurst, New South Wales, Australia WesTrac Full time

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At WesTrac, we're made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you've always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we're Made for More.

About the role

WesTrac is currently seeking an experienced Service Advisor to join our team. This role will be on a Monday-Friday full time basis based at our branch in Bathurst.

Reporting to the Branch Manager, the Service Advisor is responsible for accurately estimating the costs of rebuild jobs for customers within the Bathurst region. Focusing on problem solving and efficiency within the branch, this role will involve collaboration with team members to ensure all quotations meet Caterpillar standards. The Service Advisor will assist in the development and maintenance of forecast planning for the workshop, ensuring that scheduled workloads are tracked efficiently with optimal resources to maximise workshop productivity.

Placing a key focus on customer relationships, the Service Advisor will ensure clear and effective communication with both internal and external stakeholders regarding job requirements, parts requirements and status updates.

Key Responsibilities

  • Analyse rebuilds jobs and projects to assess their viability whilst developing and implementing plans to ensure successful outcomes
  • Develop scopes of work, estimates and quotes
  • Build and maintain strong relationships with internal and external stakeholders, resulting in a clearer understanding of rebuild forecasts and requirements
  • Maintain a library of standard pricing, regular jobs & quotation data
  • Identify opportunities for continuous improvement to enhance processes, drive efficiencies and improve customer service

Skills & experience

  • Demonstrated experience within a project management or estimating role
  • Experience with pricing and planning systems and tools (MS Project, Smartsheet, Uptake, Excel)
  • Familiarity with Caterpillar products (desirable)
  • Excellent organisational skills with proven ability to manage fluctuating workloads
  • Ability to problem solve whilst having well-developed analytical & decision-making abilities
  • Excellent customer service skills with the ability to develop strong positive relationships
  • Communication skills with well-developed negotiation & conflict resolution skills
  • Annual Remuneration and performance review
  • Income protection with 24/7 coverage
  • 12 weeks paid parental leave
  • Online Learning Library to support your continued development
  • Refer a friend program – work alongside your mates and receive up to $3000
  • Purchased Leave program
  • Opportunities for growth and development
  • Fitness Passport for the whole family
  • Employee Wellness Program
  • Discounted private health insurance
  • On-boarding and welcome day at our head office in Newcastle

Apply Now

If you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link. For further information regarding this role, please contact the Recruitment Team on 1300 797 028 and reference job number 4065.

Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.

At WesTrac, our primary focus is our people. As we look to the future, we're focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.

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