Boutique Supervisor

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Direct message the job poster from FRED Jewelry

Reporting to the Boutique Manager, we are actively looking for Boutique Supervisor to join our team in our Russell Street, Melbourne CBD boutique. The successful candidate will be responsible for meeting individual and boutique sales targets, providing exceptional client service levels at all times, cultivating and maintaining a loyal client base and assisting with daily boutique operations as well as provide guidance to junior team members.

Key Duties & Responsibilities:

• Develop every sales opportunity that can arise
• Follow all the sales & operations processes and requirements according to the Company policies and directions
• Perform daily stock take and sales reports
• Supervise the day-to-day operations within the team
• Assist customers enquiries, complaints and aftersales
• Manage the integration of new joiners and help manager to assign responsibilities
• Manage and lead the team by ensuring adherence to service standards
• Support and guide teammates in achieving their goals and developing their skills
• Respect, support and work efficiently with everyone to create a dynamic team
• Manage workload of the team through prioritization and organisation of work tasks
• Support events, activities and change of visual merchandising with the marketing team
• Perform daily CRM activities such as collecting prospective client contact details, recruiting new clients and retaining existing
• Maintain the best boutique conditions at all times. e.g. cleanliness, safety, security etc

Profile:

• At least 3-5 years related experience, 2 years minimum in senior role; experience in retail operations with successful track record gained from jewellery or high-end luxury retail industry
• Successful track record in achieving KPI and strong CRM background
• Sales and resulted-oriented
• Good communication and interpersonal skills
• Self-motivated, team player, positive thinker, creative and effective
• High integrity with good ethics and values
• A team player with a can-do attitude

This is an exciting opportunity to work with a company with great culture, supportive team & management, excellent training, development and growth opportunities.

FRED is proud to be an equal opportunity employer, welcoming and celebrating applicants from all backgrounds. We are committed to creating an inclusive environment.

All successful candidates will be required to go through National Crime Check as part of the onboarding process.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionCustomer Service, Management, and Sales
• IndustriesRetail Luxury Goods and Jewelry

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