Retail & Merchandise Executive

Are you ready to take your career to the next level and work for one of the biggest clubs in the NRL?

If you're passionate about elite sport, thrive in a high-performance environment, and want to contribute to the long-term success of a Club with deep roots in Western Sydney, then the Parramatta Eels could be the perfect fit for you.

At the Parramatta Eels, we're all about uplifting lives, delivering unforgettable moments, and bringing communities together. Our people are the driving force behind our success - on and off the field - and we're looking for passionate and experienced professionals to join our team.

Our Club values are Accountable, All-In, Respect, and United – and we live and breathe these every day. We are committed to fostering a supportive and high-performing culture, where every individual is empowered to lead, grow, and make a meaningful impact. Apply now and become part of the pride of the Rising West

About the role

We're seeking an energetic and detail-oriented Retail & Merchandise Executive to join our team. Reporting to the Retail & Merchandise Manager, this role plays a key part in delivering exceptional merchandise experiences for our members, fans, and community.

You will be responsible for supporting all aspects of our retail operations, from game day merchandise stalls to our online store, ensuring stock is well-presented, sales run smoothly, and our products reflect the pride of the Parramatta Eels. This is a hands-on role that combines customer service, operations, and merchandising, with the opportunity to contribute to product launches and fan engagement initiatives.

Key Responsibilities

• Manage all merchandise operations for game days, including set-ups, sales reconciliation, and staff management in conjunction with the Retail and Merchandise Manager

• Manage day-to-day operations of the storefront at the Parramatta Eels Centre of Excellence, ensuring it is fully stocked, visually appealing, and delivers an exceptional customer experience

• Manage end-to-end retail shop operations, ensuring stock levels and presentation are maintained

• Oversee stock control processes, including warehouse liaison, transfers, returns, and inventory reconciliation

• Maintain and update data for range planning and stock systems

• Assist with merchandise range planning and marketing coordination for upcoming product launches

• Maintain and update the Shopify e-commerce platform and all online product listings

• Generate and analyse internal reports on sales, stock levels, fulfilment, and inventory performance

• Facilitate invoicing and internal merchandise request processes

• Support internal departments with custom merchandise needs and deliveries

• Support and mentor interns involved in marketing and retail operations

• Coordinate casual staff rosters, timesheets, and assist with recruitment and training.

Qualifications & Skills

• Background in retail sales

• Previous experience in a customer service role

• Tertiary qualifications in business, marketing, retail, or a related field (preferred)

• Excellent communication skills, with the ability to work collaboratively across teams and locations

• Sound knowledge of Microsoft Office applications, particularly Excel

• Strong organisational and time-management skills with the ability to multitask

• Self-motivated with a proactive attitude and attention to detail

• Comfortable working in a fast-paced, event-driven environment

• Availability to work outside standard business hours, including weekends and game days at Parramatta Eels matches

• Experience using Shopify or other e-commerce platforms (desirable but not essential).

If this sounds like the role you've been looking for and you're ready to bring your skills, energy, and passion to the Parramatta Eels, we'd love to hear from you.

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionSales and Business Development

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