Head of Retail Operations

Drive operational excellence - shape the future of our luxury brand.

SARAH & SEBASTIAN is seeking a highly experienced Head of Retail Operations to strategically plan, execute, and optimise all operational initiatives across our retail store network.

This pivotal leadership role is responsible for enhancing efficiency and consistency through process management, leading change for new systems and strategies, and overseeing the successful implementation and optimisation of critical retail systems like POS and ERP.

Ultimately, this position drives a culture of continuous improvement and operational excellence to boost profitability and customer satisfaction within the retail division.

Reporting to the Retail Director, the Head of Retail Operations will play a key role in our evolving global luxury brand.

• Process Management: Analyse, streamline, and document comprehensive operational workflows to significantly enhance efficiency, consistency, and scalability across all retail touch points, including developing and implementing best practices for all retail and service processes.
• Change Management: Lead and champion smooth transitions for all new systems, processes, and retail strategies. Develop robust communication plans, design and deliver effective rollout and training programs, and ensure strong stakeholder engagement and user adoption across all levels of the retail organisation.
• System Implementation & Optimisation: Oversee the successful implementation and continuous optimisation of critical retail systems, including Point of Sale (POS) and Enterprise Resource Planning (ERP) systems along with other critical supporting platforms. Lead the rollout, user training, troubleshooting, and ensure these systems are fully leveraged to support business objectives, implementing into Retail any digital lead initiatives from a systems and platforms perspective.
• New Store Fit-outs & Expansion: Collaborate closely with the Retail Director on all new store development, including assisting with structural drawings, planning operational layouts, and addressing all operational needs to ensure a seamless launch and efficient ongoing operations.
• Store Maintenance & Facilities Management: Establish and oversee a proactive store maintenance program, coordinating all activities to guarantee our retail environments remain fully operational, safe, impeccably presented, and compliant with all health and safety regulations.
• Omni channel Experience & Stock Integrity: Create a seamless omni channel experience for clients by optimising processes related to stock integrity, including accurate stocktake processes, efficient stock transfers, and real-time inventory visibility across all channels (online, in-store, click & collect, reserve in-store).
• Budget Management: Maintain and effectively manage the operational expenditure (Opex) budget to ensure financial efficiency and alignment with business objectives.
• Operational Excellence Leadership: Drive a culture of continuous improvement and operational excellence throughout the retail division. Ensure that all projects and initiatives are delivered effectively and on time, contributing directly to enhanced profitability, customer satisfaction, and the overall success of our retail operations.

• 5+ years of experience in driving operational efficiency and standardisation within a retail environment.
• A Diploma-level qualification, or Bachelor's equivalent in a related field.
• Strong technical and systems knowledge ideally - shopify, cin7, omneo, acuity, brauz IQ
• Highly effective communication and interpersonal skills.
• Proven change management experience
• Excellent problem-solving and decision-making abilities.

• Competitive salary package, product allowance, staff discount and birthday leave.
• The opportunity to flourish and implement change within a dynamic environment and innovative brand
• Opportunity to work for a company that is committed to supporting ocean conservation.
• Working for a brand that is RJC certified.

Established in 2012, SARAH & SEBASTIAN is a conceptual fine jewellery studio, crafting new natural icons, engineered to inspire. Founded by designers Sarah Gittoes and Robert Sebastian Grynkofki, our studio is reimagining the world of fine jewellery - where exquisite artistry meets an elevated edge.

Our architecturally designed stores across Australia exist as an immersive window inside the brand. Where we offer luxury services including Ear Alchemy Piercing, Soldered Permanent Jewellery and Fine Jewellery Consultations for engagement and wedding bands.

With an innate connection to our precious Australian landscape and ocean, we are committed to preserving its rare beauty for the future through local manufacturing, conscious production and philanthropic initiatives.

Join Sarah & Sebastian and play a key role in our exciting journey.

Please note only successful candidates will be contacted.