Casual Boutique Consultant

4 weeks ago

Sydney, New South Wales, Australia Buscojobs Full time

HOW WILL YOU MAKE AN IMPACT?

Jaeger-LeCoultre is looking for a Boutique Consultant Professional for our boutique in Sydney who has a demonstrated track record in building client relationships and driving sales performance. As an Ambassador of the Maison, you are expected to achieve and exceed sales targets, as directed by management, and proactively develop a client portfolio while ensuring a luxury client experience. This sales professional will also participate in the daily operations of the boutique.

HOW YOU CAN CONTRIBUTE?

Sales Achievement & Client Development :

  • Consistently achieve and/or exceed the monthly sales target, as directed by management.
  • Cultivate strong client relationships both in and outside the boutique, representing the organization.
  • Demonstrate ability to proactively bring in new clients and develop existing clientele.
  • Develop high watchmaking and bespoke sales.
  • Ensure each client receives exceptional customer service.
  • Provide expert product knowledge and Maison history.
  • Assist clients with customer service needs, before and after sales.
  • Maintain the brand's high standards.

Client Relationship Management

  • Cultivate strong client relationships through exceptional service and Maison-specific CRM initiatives.
  • Maintain standards of CRM outreach for clienteling and follow-up.
  • Partner with management to develop plans for clients and prospects.
  • Accurately capture client data for follow-up and relationship building, utilizing available tools.
  • Resolve client issues or concerns appropriately and escalate as needed.
  • Partner with management to support and participate in in-store and offsite events and networking.

Boutique Operations

  • Understand and comply with all security and operational policies and procedures.
  • Assist with daily setup and breakdown of the boutique, and communicate any maintenance issues.
  • Assist in merchandising and daily maintenance of displays and back-stock.
  • Participate in inventories and cycle counts to ensure successful audits.
  • Support special projects such as price changes, back office responsibilities, etc.
  • Contribute to commercial projects including boutique renovations, relocations, and business development plans.
  • Manage ad-hoc projects following company policies and procedures.

WHAT ABOUT YOU?

  • 3+ years of experience in watches or high-value luxury product sales preferred.
  • Strong understanding of customer service needs and priorities.
  • Excellent computer skills; SAP exposure is a plus.
  • Excellent interpersonal and communication skills.
  • Attention to detail with the ability to manage multiple tasks simultaneously.
  • Self-starter with a team-player approach.
  • Availability to work retail hours including nights and weekends.

WHY JOIN US?

People are our best asset. By joining Jaeger-LeCoultre, a world of opportunities opens to you You will receive customized training, and as a Maison, we are committed to managing our environmental footprint and creating a positive societal impact through our collective efforts. Learn more about our sustainability commitments in our program.

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