Staff Product Manager

At Tyro, we're into business big time. Through our integrated payments, banking and lending solutions, we're here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We're proud to power more than 73,000 merchants across Australia and to work with more than 700 partners to create seamless experiences for hospitality, retail, services and health providers. Our close to 600 Tyros are a highly collaborative team, so you'll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you'll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.* Own the strategy and execution for Tyro's AI and Data Platform, ensuring alignment with the broader product and business strategy.* Define clear AI/ML objectives and measurable success metrics, tying model performance, customer outcomes, and business impact together.* Collaborate with leadership to refine AI/ML priorities, making data-driven trade-offs based on feasibility, cost, and strategic fit.* Maintain direct engagement with customers and internal users, validating assumptions and identifying the highest-value AI use cases.* Conduct AI/ML and data ecosystem analysis (fintech, cloud, regulatory) to identify opportunities for differentiation and safe adoption.* Leverage data lakes, analytics, and monitoring frameworks to track model adoption, performance, drift, and customer outcomes - continuously iterating to improve trust and accuracy.* Work closely with engineering, data folks, and design to define AI system requirements, break down complex ML workflows, and manage backlog prioritisation.* Ensure efficient, high-quality execution across the AI lifecycle - from data ingestion and model training, to deployment, governance, and iteration.* Champion responsible AI practices, embedding guardrails, bias detection, and explainability across systems.* Oversee impactful AI-driven launches, GTM strategies, and enablement materials for internal teams (sales, risk, support, marketing).* Ensure smooth cross-functional collaboration, aligning stakeholders across credit, risk, operations, and legal to deliver compliant, scalable AI capabilities.* Actively contribute to AI platform communication, ensuring transparency in model performance, roadmap updates, and business outcomes.* Proven experience in AI/ML or platform product management (fintech, SaaS, or banking ideal)* Strong understanding of machine learning and generative AI concepts — from model training to orchestration frameworks (e.g., LangChain, RAG, agentic systems)* Hands-on knowledge of AWS services (SageMaker, Bedrock, Lambda) and Snowflake as a data/AI foundation.* Experience working with data lakes, data warehouses, and ETL/ELT pipelines, ensuring clean, reliable, and well-governed data for ML and AI use cases* Experience with dashboard creation using Tableau and other dashboards* Familiarity with modern ML/AI frameworks: TensorFlow, PyTorch, Spark, SQL* Strong understanding of safe AI design principles — implementing guardrails, monitoring, and governance frameworks to ensure responsible AI deployment* Experience in deploying models into production, including containerization (Docker) and CI/CD pipelines (GitHub Actions, etc.)* Experience in running AI platforms reliably and what it takes to be a data first company.* Evangelize the use of safe AI and rapid prototyping and a builder's mindset: curious, pragmatic, and excited by the challenge of creating first-of-kind solutions in a resourceful scale-up environment* Ability to influence and inspire across technical and business teams* Experience in customer discovery/research - identifying key pain points and translating them into product solutions.If you've got this far, then you might just be a great fit for us. Don'tThat's ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles. At Tyro, we're into business big time. Through our integrated payments, banking and lending solutions, we're here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We're proud to power more than 73,000 merchants across Australia and to work with more than 700 partners to create seamless experiences for hospitality, retail, services and health providers. Our close to 600 Tyros are a highly collaborative team, so you'll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you'll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.
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