Customer Service Representative

3 weeks ago

Brisbane, Queensland, Australia Fieldpiece Instruments, Inc. Full time
Job Details Level: Experienced Job Location: Brisbane - Brendale, QLD Position Type: Full Time Salary Range: Undisclosed Job Shift: Day Job Category: Admin - Clerical

Fieldpiece Instruments is hiring a new Customer Service Specialist to be the primary point of contact for our customers, distributors, and sales representatives. In this role, you'll provide product information, process orders, handle customer inquiries and requests, resolve problems, and provide updates on orders and service requests. You'll collaborate with sales, warehouse, service, and repair to ensure excellent customer service and satisfaction.

Fieldpiece is a privately held US company that is investing in significant growth in the Australian marketplace. Recognized as one of the Best Places to Work in SoCal (USA) in 2023 & 2024, Fieldpiece has been delivering rugged, professional-grade, and feature-rich tools and testing instruments to HVACR technicians since 1990. HVACR pros trust us to help them do their jobs better, faster, and easier with tools like spanning meters, manifolds, leak detectors, scales, and more.

We're moving into a new facility in the Brisbane area in early June. It's a great match if you can spend time in our current facility in Caves Beach and help with the move.

What You'll Do

  • Nurture existing customer relationships and develop new customer relationships.
  • Manage calls and emails from customers, vendors, and internal departments.
  • Enter, verify, and update customer purchase orders in a timely and accurate manner.
  • Provide guidance on product selection, purchasing, services, warranties, policies, pricing, availability, and shipping.
  • Resolve issues with customers through product exchanges, fixes, or returns depending on warranty policies.
  • Manage logistics issues by filing freight claims for damaged or lost goods and issuing return labels for customer product returns or exchanges.
  • Utilise ERP and CRM systems to track activity and provide reports as required.

What You Bring

  • 5+ years of experience in customer service and/or inside sales to provide product knowledge, ensure order delivery, and resolve problems.
  • Excellent written and verbal communication skills with a customer-first demeanour.
  • Industrial, mechanical aptitude and background to understand HVACR tools and instruments.
  • Excellent problem resolution and consultative sales skills.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
  • Experience working with international orders, shipment documents, and billing practices.
  • Proficiency in Microsoft Office, CRM, and ERP software.
  • Self-starter with strong organisational skills; able to manage priorities and workflow.
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
  • Acute attention to detail and good judgement to make timely and sound decisions.

Apply today and join our growing team

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