Insurance Loss Adjustor/Estimator

3 weeks ago

Sunshine Coast Regional District, Australia AMA Group Ltd Full time
About AMA
The AMA Group is Australia's largest network of accident repair facilities, comprising over 120 outlets and more than 2,200 employees across Australia and New Zealand.

About Capital S.M.A.R.T
With over 50 repair centres across Australia and New Zealand, Capital S.M.A.R.T Repairs is a leader in the collision repair industry, specialising in small, medium, and large repairs. We pride ourselves on customer satisfaction, innovation, and providing a safe, supportive, and rewarding environment for our employees.

About The Role
We are seeking an experienced and qualified Insurance Loss Adjuster to join our teams at AMA Group Solutions or Capital S.M.A.R.T Repairs. This full-time role involves ensuring vehicles are returned to their pre-accident condition through quality workmanship. You will be responsible for providing accurate and timely quotes for accident repairs, applying your automotive knowledge and computer skills while interacting with various stakeholders.

Reporting to the Centre Manager, you will work within our extensive network of repair facilities, with opportunities for stability and growth.

Key Responsibilities:
  • Providing excellent customer service to clients and work providers
  • Accurately quoting vehicles promptly, adhering to repair cost targets and insurer procedures
  • Completing quotes onsite, off-site, and online
  • Conducting vehicle inspections upon arrival, including mapping and imaging
  • Managing parts procurement to ensure timely and cost-effective repairs
  • Coordinating with suppliers for additional work authorization
  • Assisting in production management as needed
  • Ensuring repairs restore vehicles to pre-accident condition
  • Handover of repaired vehicles to customers
About You
  • Experience in a similar role, including preparing estimates/quotations in the automotive smash repair industry
  • Experience with AudaNet is highly desirable
  • Ibody experience is advantageous but not essential
  • Excellent customer service and rapport-building skills
  • Professional, personable, and highly system-savvy
  • Strong communication skills, both verbal and written
  • Ability to meet deadlines and solve problems accurately
  • Team-oriented and committed to safety
  • Reliable, punctual, and hardworking
We Offer
  • Collaborative team environment
  • Ongoing training and career development
  • Access to latest tools and processes
  • Competitive earning potential based on efficiency and skill
  • Salary range: Junior-Mid level $60,000-$80,000; Mid-Senior level $80,000-$100,000 per annum
If you are motivated, hardworking, and seeking a career with an industry leader, please apply online. All applications will be kept confidential.
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