Trade Store Leader

About Rockcote
Rockcote is one of Australia's most loved and trusted brands and manufacturers of Coloured Render, Textures, and Natural Materials coatings for residential and commercial buildings.

Proudly Australian owned and operated, our factory is based on Queensland's Sunshine Coast and our products can be found throughout Australia and New Zealand.

Rockcote is a family owned, customer centric business, with a passion for creating quality, innovative, and high-performance coating systems. Our products create naturally beautiful spaces for all, whilst always looking to protect our environment.

Recognised as a 2023 Australian Business Awards Employer of Choice, we continually strive to create a nurturing place of work that is safe, inclusive, and aspirational. Embracing work-life integration over balance, bringing our best selves to both work and home.

The Role
Rockcote is seeking a full-time Trade Store Leader to manage the staff and daily operations of our Gold Coast Trade Hub located in Nerang. Our Trade Hub is a direct point of contact for trade professionals and distribution partners to gain information and access to our products.

This will include managing orders, maintaining a stocked and tidy store, scheduling distribution, providing outstanding customer service, maintaining strong product knowledge, and managing staff to create a positive experience for all customers and assist in achieving sales objectives.
Store opening times are Monday to Friday 6.30am to 3.30pm, no weekend work.
This role does include the use of a store vehicle, which can be used for personal travel to and from work.

Your responsibilities will include but are not limited to;

• Supervise Trade Sales Assistants to ensure the daily objectives of the store are achieved.
• Provide pricing, stock availability, logistic arrangements, delivery information to customers and keeping customers up to date on delivery times.
• Ensure store front and merchandise displays are presentable, to encourage retail and specialty sales.
• Process customer orders, generate invoices daily, receive payment, and enter accurate information into the system including customer delivery notes.
• Achieve allocated sales objectives for the store and assist with new product releases and promotions.
• Ensure inventory is accurate, manage stock control and undertake regular stock takes.
• Provide support and training to Trade Sales Assistants with tinting and mixing products and assembly of orders to ensure goods are received promptly.
• Assist with the picking and packing of orders to ensure goods are received by the customer in a timely manner.
• Maintain a safe work environment, in accordance with company guidelines and housekeeping processes.

About You
You must be able to demonstrate the following experience, abilities, and personal attributes:

Qualifications/Experience:

• 2-3 years' experience in a similar position and industry, such as manufacturing, or building products.
• Knowledge of render, texture and paint products, including tint machine experience is highly desirable.
• Experience with inventory management, including stock control and performing stock takes.
• Point of Sale system experience, and other financial functions, including generating invoices and banking money.

Skills and abilities

• Previous experience managing a store and supervising a team.
• Accurate written and verbal communication skills
• Excellent time management skills and ability to work under pressure.
• High level customer service skills & strong interpersonal skills to deal with all types of people.
• Ability to use MS office Suite of Programs.
• Current Drivers Licence.
• Forklift licence is an advantage, but not essential.
• Family owned and operated business
• Embedded culture that enables our Positive Workplace to thrive.
• Focus healthy work/life integration.
• Flexible Work Arrangement opportunities for every employee.
• Employee Wellbeing and Assistance Program for every employee.
• Extensive Training and Development Opportunities.
• Staff discounts on Rockcote products.

If you would like to work for a great Australian owned manufacturer, then we want to hear from you.

Only successful applicants will be contacted for an interview.

Rockcote is an equal opportunity employer.
Applicants must be willing to undergo a standard company medical if successful.Unlock job insights

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Your application will include the following questions:

• Do you have experience in a similar role? Do you have unrestricted working rights in Australia? Do you have a current Australian Drivers Licence? I agree to the terms and conditions

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

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