Retail Store Manager

Retail Store Manager – Just Jeans Garden City

Location: Archerfield, Queensland

Posted 12 days ago

Job Description

Location: Archerfield, QLD, 4108

Full-Time: Immediate start

Job Title: Customer Service Manager

Salary range: $76,515 - $78,000 depending on skill level and work experience + superannuation.

Job Closure date: 30 days

About the Role

We are seeking an experienced and dynamic Customer Service Manager to lead and elevate our client's customer service operations. This is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment. You will be responsible for overseeing the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our client's reputation for excellence and expertise. You will lead a team dedicated to providing exceptional service to a knowledgeable B2B clientele, requiring a blend of people leadership, process improvement, and a deep understanding of customer needs in a technical industry.

Key Duties & Responsibilities

• Team Leadership & Development: Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and technical knowledge sharing.
• Manage the full employee lifecycle for your team, including recruitment, onboarding, training, performance reviews, and professional development plans.
• Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries and provide accurate, expert advice.
• Customer Service Strategy & Process Improvement: Develop, implement, and regularly review customer service policies, programs, and procedures to enhance the entire customer experience and ensure alignment with company goals.
• Analyse key performance metrics to drive operational efficiency within the customer service centre, implementing solutions to improve call handling times, first-contact resolution, and overall service quality.
• Liaise closely with the technical, sales, and warehouse teams to streamline workflows, resolve escalated issues, and ensure a seamless, unified response to customer expectations.
• Technical Customer Relations & After-Sales Support: Plan and implement robust after-sales service initiatives to proactively follow up on customer satisfaction, ensure the performance of supplied parts, and gather vital feedback.
• Act as a key point of contact for escalated customer issues, utilising your problem-solving skills and technical understanding to achieve satisfactory resolutions and maintain strong relationships.
• Work collaboratively with service agents and internal organisational units to identify trends in customer feedback, modifying and improving service offerings to better serve the market.

Skills & Experience Required

• A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry.
• Proven Bachelor Degree or Equivalent.
• Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics.
• A demonstrated ability to lead, develop, and inspire a team in a fast-paced environment, with a strong focus on coaching and mentorship.
• Exceptional communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele and liaise effectively with internal technical staff.
• A proactive, problem-solving mindset with a strong focus on continuous improvement and customer satisfaction.
• Solid administrative skills and proficiency with CRM systems and standard office software.

How To Apply

If you are a strategic leader passionate about driving customer excellence in a technical field, we would love to hear from you. Please click Apply Now to submit your resume and a cover letter outlining your suitability for this role.

Please note that only shortlisted candidates will be contacted. All applications will be treated with the strictest confidentiality.

Customer Service Reviewer – Burdell QLD

Location: Burdell, Queensland

Posted 11 days ago

Job Description

Join our team

We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc. This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Customer Service Reviewer – Sarina QLD

Sarina, Queensland The Realise Group

Posted 11 days ago

Job Description

Join our team

We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc. This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Customer Service Reviewer – Atherton QLD

Atherton, Queensland The Realise Group

Posted 11 days ago

Job Description

Join our team

We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc. This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Customer Service Reviewer – Cardwell QLD

Cardwell, Queensland The Realise Group

Posted 11 days ago

Job Description

Join our team

We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc. This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Customer Service Reviewer – Alligator Creek QLD

Alligator Creek, Queensland The Realise Group

Posted 11 days ago

Job Description

Join our team

We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc. This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Customer Service Reviewer Agnes Water QLD

Agnes Water, Queensland The Realise Group

Posted 11 days ago

Job Description

Join our team

We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc. This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Customer Service Reviewer Mount Isa QLD

Mount Isa, Queensland The Realise Group

Posted 11 days ago

Job Description

Join our team

We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc. This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Customer Service Reviewer Charters Towers QLD

Charters Towers, Queensland The Realise Group

Posted 11 days ago

Job Description

Join our team

We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc. This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.

The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.

Surveys can take from 10 minutes to 1 hour to complete.

For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients

Retail Manager – Bracken Ridge

Posted 4 days ago

Job Description

Global Vision Recruitment on behalf of Greenfield Enterprise Pty Ltd T/A Noodle Box Bracken Ridge

Position: Retail Manager

Salary: $75,000 - $85,000 per annum plus 12% superannuation

Hours: 38

Mode: Full-time

Location: 12/250 Telegraph Road Bracken Ridge QLD 4017

Experience required: Minimum 1-3 years of relevant experience

At Noodle Box, we're more than just noodles — we serve fresh, fire-wok'd Asian classics that pack flavour, variety, and authenticity in every box. We're searching for a passionate and driven Retail Manager to lead our restaurant team, keep operations sizzling, and ensure every guest leaves with a smile (and maybe an extra spring roll).

• Oversee the daily operations of Noodle Box to ensure smooth service, efficiency, and profitability.
• Manage product mix by monitoring sales of noodles, rice dishes, wok-tossed meals, and seasonal specials; maintain stock levels of fresh noodles, vegetables, proteins, sauces, and condiments while ensuring quality and presentation.
• Develop and implement purchasing strategies, pricing policies, and in-store promotions aligned with Noodle Box's signature menu — such as family value packs, lunchtime specials, and limited-time wok flavours — to boost sales and customer engagement.
• Coordinate store promotions and advertising initiatives, including digital marketing, local events, and social media campaigns, to build brand presence and drive traffic.
• Deliver exceptional customer service by engaging directly with guests, handling feedback, and ensuring every meal reflects the Noodle Box promise of "fresh, fire-wok'd flavour."
• Implement and maintain store presentation standards — from menu boards to dine-in layout — to showcase Noodle Box's vibrant, contemporary brand identity.
• Maintain accurate and up-to-date records of inventory, supplier orders, daily sales, and financial performance.
• Prepare, manage, and review store budgets, forecasts, and reports, ensuring profitability while effectively controlling food, labour, and operational costs.
• Track and analyse key performance indicators (KPIs) such as average order value, labour costs, customer satisfaction, and sales growth to identify opportunities for improvement.
• Recruit, train, roster, and supervise staff, fostering a fun, energetic, and customer-focused workplace culture.
• Ensure compliance with food safety, hygiene, occupational health and safety regulations, and Noodle Box's internal operational standards.

Qualifications

• Tertiary qualification in Retail Management, Business, or a related field (preferred but not mandatory)

Skills & Experience Required

• Minimum 1-3 years experience in a retail management role
• Demonstrated leadership and people management capabilities
• Strong skills in inventory management, merchandising, and customer service
• Excellent budgeting and financial reporting skills
• Knowledge of retail sales strategies, product promotion, and marketing
• Ability to thrive in a fast-paced multicultural retail environment

Why Join Us?

At Noodle Box, you'll have the chance to lead a fast-paced restaurant where flavour, teamwork, and customer experience come together. If you're ready to take charge, inspire a team, and drive success, we'd love to hear from you

#J-18808-Ljbffr

---