Customer Success Specialist
3 weeks ago
2 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Interested in working for a global SaaS provider in the hospo tech space? Quandoo is looking for a tenacious and results-driven customer success specialist to join the team
Quandoo's mission is to improve the way hospitality venues connect with diners in the digital world. Through our marketplace and extensive booking network, we are helping businesses build a strong online presence and increase their bookings. We also provide a selection of SaaS solutions to simplify how they manage bookings, turn tables and build better diner experiences. So if you are ready to showcase those amazing customer service & people skills, then we encourage you to apply
The Role
As the Customer Success Specialist, you'll be at the forefront of providing support to our partner restaurants. This is a role that involves a high volume of inbound and outbound communication with our partner base. To ensure we deliver exceptional support throughout the various stages of the partner lifecycle, our team operates as three focussed verticals:
- Onboarding: responsible for guiding newly acquired partners through their first three months with Quandoo
- Partner Support: our frontline team handling all incoming communication channels - phone, chat and email
- Growth & Retention: nurtures the partner base post-onboarding with proactive, regular outreach
Your initial placement in one of the verticals will be based on your experience and the needs of the business. Inline with our commitment to personal development, you will have the opportunity to gain experience from other verticals to become an all-round customer success expert.
Interested in working for a global SaaS provider in the hospo tech space? Quandoo is looking for a tenacious and results-driven customer success specialist to join the team
Quandoo's mission is to improve the way hospitality venues connect with diners in the digital world. Through our marketplace and extensive booking network, we are helping businesses build a strong online presence and increase their bookings. We also provide a selection of SaaS solutions to simplify how they manage bookings, turn tables and build better diner experiences. So if you are ready to showcase those amazing customer service & people skills, then we encourage you to apply
The Role
As the Customer Success Specialist, you'll be at the forefront of providing support to our partner restaurants. This is a role that involves a high volume of inbound and outbound communication with our partner base. To ensure we deliver exceptional support throughout the various stages of the partner lifecycle, our team operates as three focussed verticals:
- Onboarding: responsible for guiding newly acquired partners through their first three months with Quandoo
- Partner Support: our frontline team handling all incoming communication channels - phone, chat and email
- Growth & Retention: nurtures the partner base post-onboarding with proactive, regular outreach
Your initial placement in one of the verticals will be based on your experience and the needs of the business. Inline with our commitment to personal development, you will have the opportunity to gain experience from other verticals to become an all-round customer success expert.
- Provide a high-level of support to our partners restaurants
- Understand the partner lifecycle and how the three verticals work together
- Work closely with the wider Customer Success team to ensure goals are being met across our partner base in the APAC region
- Become a trusted advisor to our partner restaurants by helping them gain the most out of our platform and reach optimum value
- Maintain an expert level understanding of our product and service to clearly communicate the value
- Have a commercially minded approach to nurturing our partner base
- Proactively engage with partners to mitigate churn risk through early assessment of their use of the Quandoo service and product
- Be the voice of our partners to provide internal feedback on how we can improve
- 1-2 years experience in providing an exceptional customer experience in the B2B sector
- Proactive approach with a sales undertone to servicing our partners
- Excellent verbal and written communication skills with the ability to communicate clearly, effectively and appropriately with external and internal stakeholders
- Proven experience in successfully overcoming challenging situations
- The ability to work autonomously and be self-disciplined
- Understanding of the importance of teamwork
- A keen eye for detail and accuracy when performing tasks
- Efficient time and priority management skills
- Flexible working conditions.
- Opportunity to work on both local and national level where your skill sets are diversified
- No Boredom Quandoo offers challenges and development every day
- Personal Development annual allowance of 200 euros (available once probation has been passed)
- Contribute to the success of the company - Learn your role and become an industry expert
- The opportunity to work with people from all around the world
- Fun working environment - collaborate with highly motivated colleagues
- Access to Quandoo's EAP - Nilo Health
If you want to be a part of Quandoo's future then we encourage you to apply now…Pls Note: Only applicants who are short-listed will be contacted.
- Seniority levelEntry level
- Employment typeFull-time
- Job functionCustomer Service
- IndustriesHospitality
Referrals increase your chances of interviewing at Quandoo | Online Restaurant Booking by 2x
Sign in to set job alerts for "Customer Success Specialist" roles.Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 4 days ago
Sydney, New South Wales, Australia A$70,000.00-A$75,000.00 3 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 2 months ago
Sydney, New South Wales, Australia 6 months ago
Customer Success Specialist - Entry LevelSydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 5 days ago
Pyrmont, New South Wales, Australia 1 month ago
Sydney, New South Wales, Australia 3 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 2 days ago
North Sydney, New South Wales, Australia 3 days ago
Growth & Customer Success Specialist @ SupplyScopeSydney, New South Wales, Australia 5 days ago
Sydney, New South Wales, Australia 1 month ago
Customer Success Manager Technical SpecialistSenior Customer Success Manager, Public SectorSydney, New South Wales, Australia 6 days ago
Customer Success Manager II, Scale (FTC)Customer Success Manager - Technical SpecialistExecutive Assistant and Project CoordinatorSydney, New South Wales, Australia 2 days ago
Brookvale, New South Wales, Australia 1 month ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr-
Customer Success Specialist
5 days ago
Sydney, New South Wales, Australia Commonwealth Bank Full timeJoin to apply for the Customer Success Specialist role at Commonwealth BankContinue with Google Continue with GoogleJoin to apply for the Customer Success Specialist role at Commonwealth BankShifts between 8am-6pm Monday to Friday and will be required to work a weekend shift once a month between the hours of 10am-6pm Saturday or SundayRotating RosterWorking...
-
Customer Success Specialist
5 days ago
Sydney, New South Wales, Australia Commonwealth Bank Full timeJoin to apply for the Customer Success Specialist role at Commonwealth BankContinue with Google Continue with GoogleJoin to apply for the Customer Success Specialist role at Commonwealth BankShifts between 8am-6pm Monday to Friday and will be required to work a weekend shift once a month between the hours of 10am-6pm Saturday or SundayRotating RosterWorking...
-
Customer Success Specialist
3 weeks ago
Sydney, New South Wales, Australia Windcave Limited Full timeCustomer Success Specialist - Entry LevelCustomer Success Specialist - Entry LevelGet AI-powered advice on this job and more exclusive features.Imagine selling products and services in an industry that embraces change and innovation, a company that impacts and grows customer experience for businesses and platforms alike. Now imagine working in the payments...
-
Customer Success Specialist
3 weeks ago
Sydney, New South Wales, Australia Windcave Limited Full timeCustomer Success Specialist - Entry LevelCustomer Success Specialist - Entry LevelGet AI-powered advice on this job and more exclusive features.Imagine selling products and services in an industry that embraces change and innovation, a company that impacts and grows customer experience for businesses and platforms alike. Now imagine working in the payments...
-
Customer Success Specialist
2 weeks ago
Sydney, New South Wales, Australia beBee Careers Full timeCustomer Success SpecialistWe're looking for a dedicated professional to help our clients achieve success in their construction projects. As a Customer Success Specialist, you will be the primary point of contact for new clients, guiding them through the implementation process and ensuring they get the most out of our software.Your key responsibilities will...
-
Customer Success Specialist
2 weeks ago
Sydney, New South Wales, Australia Soprano Design Full timeThis range is provided by Soprano Design. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$100,000.00/yr - A$110,000.00/yrABOUT USHeadquartered in Sydney, Australia, and operating globally, Soprano Design is a leading global communications platform as a service (CPaaS) provider that brings...
-
Customer Success Specialist
2 weeks ago
Sydney, New South Wales, Australia Windcave Full timeCustomer Success Specialist - Entry LevelGet AI-powered advice on this job and more exclusive features.Imagine selling products and services in an industry that embraces change and innovation, a company that impacts and grows customer experience for businesses and platforms alike. Now imagine working in the payments technology industry for a market-leading...
-
Customer Success Specialist
2 weeks ago
Sydney, New South Wales, Australia Windcave Full timeCustomer Success Specialist - Entry LevelGet AI-powered advice on this job and more exclusive features.Imagine selling products and services in an industry that embraces change and innovation, a company that impacts and grows customer experience for businesses and platforms alike. Now imagine working in the payments technology industry for a market-leading...
-
Customer Success Specialist
2 weeks ago
Sydney, New South Wales, Australia Quandoo GmbH Full timeCompany DescriptionInterested in working for a global SaaS provider in the hospo tech space? Quandoo is looking for a tenacious and results-driven customer success specialist to join the teamQuandoo's mission is to improve the way hospitality venues connect with diners in the digital world. Through our marketplace and extensive booking network, we are...
-
Customer Success Specialist
2 weeks ago
Sydney, New South Wales, Australia Quandoo GmbH Full timeCompany DescriptionInterested in working for a global SaaS provider in the hospo tech space? Quandoo is looking for a tenacious and results-driven customer success specialist to join the teamQuandoo's mission is to improve the way hospitality venues connect with diners in the digital world. Through our marketplace and extensive booking network, we are...