Community Housing Officer
3 weeks ago
- Babergh and Mid Suffolk District Councils - Ipswich, Suffolk IP1 2BX
- £36,124 - £42,078 per annum (pro rata for part time)
- Full Time, 37 hours per week
- Permanent
What we are looking for
We are looking for two Community Housing Officers to join our team in Housing Management. To be successful, you will share our values, commitment, and motivation to make a difference for our residents, clients, and communities.
About the role
Join our Housing Management Service as a Community Housing Officer and play a pivotal role in ensuring the effective management of tenancies and communal spaces. We are committed to providing safe, secure, and supportive living environments for all council tenants and leaseholders.
The Housing Service has just been transformed and you will have a number of properties you will be fully responsible for, taking pride and ownership for the quality of the neighbourhoods and tenant satisfaction.
Key Responsibilities:
- manage new lets, tenancy agreements and conduct home visits
- welcome new tenants and provide necessary information and support
- ensure communal spaces are safe, clean and action hazards identified
- maintain compliance with housing regulations and standards
- support tenants with housing issues and provide advice on housing options
- investigate anti-social-behaviour and resolve disputes
- drive up tenant satisfaction by actively listening to concerns and providing timely solutions
- serve as an ambassador for the organisation, promoting our values
- collaborate with partner agencies to problem solve, sustain tenancies and create communities.
We are looking for a professional person with knowledge of housing management, anti-social-behaviour, health and safety for residents and working within local communities.
You will need to either hold, be working towards or commit to completing a CIH Level 3 qualification in Housing Management.
We are also looking for you to:
- demonstrate passion to deliver quality customer and housing services
- enjoy engaging with residents to receive feedback to drive improvements and enhance customer satisfaction
- be ambitious to succeed and be proud to represent the council
- thrive on performance and exceeding personal targets and objectives
- be flexible to meet service demands and competent when using ICT
- work collaboratively with colleagues to problem solve
- have a full driving licence and access to a car to conduct home visits.
Working together across our councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk.
We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas and with two National Landscapes within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK.
Benefits of working for us
- Great opportunities for learning and development.
- Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years' service, plus bank holidays).
- Competitive Local Government Pension Scheme.
- Wellbeing Support Program
- Employee Assist Program
- Health Care Options
Our ways of working:
Work is what we do, not where we go We are committed to working in a more Hybrid way, with a mix of office, home, and remote based working (Business needs permitting). This has worked well for us and is something we will be continuing with.
We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents.
For more information
If you wish to discuss the Hybrid working approach for this role, or for an informal discussion, please contact Louise Bird on 01449 724968 or Aimi Myhill on 01449 724579.
Please read the Job Description and Person Specification.pdf before applying for this job opportunity.
Closing date: midday, 12 June 2025.
Interview dates: 19 and 24 June 2025.
Promoted as FJ (Featured Job) on Suffolk Jobs Direct.
When applying, please ensure:
- that you complete the application form as fully as possible with your employment and educational history as shortlisting will be based upon the application form and supporting statement only.
- your statement indicates how you meet each of the criteria in the 'Person Profile' section of the Job Description/Person Specification (JDPS).
About the Team
How to apply
Step 1 - read the advert and the Job Description and Person Specification (JD and PS).
Step 2 - complete the Supporting Statement template
Step 3 - complete the online application and upload your statement.
Your statement needs to indicate how you meet the criteria in the 'Person specification ' section of the (JD and PS)
Your statement should:
- Be no more than 2 sides of A4
- use the template provided (other formats will not be accepted)
- be uploaded on your online application, as without this, your interest will not be progressed.
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