Community Associate, Brisbane

1 week ago

Brisbane, Queensland, Australia WeWork Full time

Community Associate, Brisbane page is loaded

Community Associate, Brisbane

Apply locations Brisbane, Australia time type Full time posted on Posted Yesterday job requisition id JR-0061748

About Us

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we're not just a part of that movement—we're leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow's world at work.

About the Opportunity

As a Community Associate, you'll be the primary point of contact for the Community and act as the "face" of WeWork You will report to your building each day to support the Community Management team to achieve the following:

  • Build a welcoming and collaborative community environment amongst our members through events and building relationships between members.
  • Ensure that your building is fully operational and processes are running efficiently.
  • Drive growth and promotion of WeWork-provided service offerings.
  • Take direction from the Community Lead and the Community Manager to support the Community Team as necessary.
  • Illustrate WeWork's core values and work towards achieving our mission.

Your work, which will include but not be limited to the duties listed below, will help WeWork to achieve the following:

Front Desk Management:
  • Cover the front desk during the building's set business hours and be an on-site point of contact.
  • Greet members and guests with a warm and welcoming demeanor.
  • Ensure all visiting guests are in accordance with WeWork's guest policy.
  • Learn the names of members and guests to build relationships.
  • Anticipate member and guest needs before they arise.
  • Ensure building-specific forms are up to date.
  • Keep the front desk clean and organized.
  • Notify members of any food deliveries and couriers.
  • Answer any questions from members and guests related to the building.
Events and Membership Engagement:
  • Provide feedback on programming types and evaluate events.
  • Celebrate members' successes and milestones.
  • Distribute information to promote events.
  • Ensure building-specific operational requirements are met for each event.
  • Input notes about Members into Spacestation or equivalent system.
  • Identify and execute opportunities to connect members.
  • Know and recommend local services.
  • Engage members on the WeWork member network.
  • Communicate and update members on building issues.
  • Ensure appropriate music levels and activations.
  • Write and send broadcasts relating to building updates.
Building Operations and Management:
  • Receive, process, sort, and organize all mail.
  • Locate and issue post to members upon request.
  • Keep the mailroom organized and clean.
  • Manage 'lost' packages.
  • Ensure courier parcels have correct details for scheduled pick-ups.
  • Track, audit, and organize keys collected and distributed.
  • Manage keycard stock and request new inventory as needed.
  • Collect keys and key cards upon move-out.
  • Review location and usage of Emergency Equipment.
  • Provide support for an automated coffee machine.
About You

We'd love to hear from you if you meet the qualifications below:

  • College graduate with a four-year degree preferred, but not required.
  • Customer service and/or sales experience a plus.
  • Strong verbal and written communication skills.
  • Outstanding interpersonal and multitasking skills.
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
  • Passion for entrepreneurial communities.
  • Understanding of WeWork's mission and values.
  • Proficient in basic computer skills.
Life at WeWork

Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a diverse community that embraces and inspires you. Together we can achieve more. Here we challenge ideas and explore new ways of getting things done. Whether you are part of our Employee Community Groups or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.

WeWork is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information, military or veteran status, or any other grounds or characteristic that is protected under the law.

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