Course Advice Coordinator

Join to apply for the Course Advice Coordinator role at Holmesglen

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Join to apply for the Course Advice Coordinator role at Holmesglen

Holmesglen Institute is a leading provider of vocational and higher education in Victoria, with over 40 years of experience and 140,000 graduates. As one of the largest government-owned TAFEs, we offer 600+ courses across multiple campuses, including Chadstone, Moorabbin, Glen Waverley, Eildon, and Melbourne's CBD. Our hands-on learning approach is supported by state-of-the-art facilities and strong industry partnerships, ensuring students gain the skills needed for successful careers. We foster a supportive, inclusive environment that encourages both staff and students to grow, innovate, and make a positive community impact.

THE OPPORTUNITY

• Salary: $66,921 - $72,661 per annum pro rata + 12% super + leave loading (dependent on qualifications and experience)
• Position Status and Time Fraction: Full Time, 1.0 EFT. Contract of employment until 31/12/2025.
• Location: Chadstone Campus - onsite parking with close proximity to public transport

Join Holmesglen's award-winning Student Recruitment team established in 2023 and dedicated to providing prospective students with a seamless, supportive application and enrolment experience. Focused on helping students find the right course, the team ensures quality outcomes through personalised advice, detailed Pre-Training Reviews (PTR), and connection to essential support services.

As a Course Advice Coordinator, you will:

• Provide accurate course advice and support via phone, email, face-to-face, and online channels.
• Conduct Pre-Training Interviews and assess student needs to coordinate support services effectively.
• Administer literacy and/or numeracy assessments and record key information to support admissions decisions.
• Manage enquiries and applications pipeline to maximise course suitability and enrolment outcomes.
• Stay up to date with course info and eligibility criteria to provide consistent, accurate advice and fee guidance.

To be successful, you'll have:

• A degree in Business, Business Administration, or a related discipline, and/or substantial experience in the education sector.
• Excellent organisational and administrative capabilities, with initiative and self-direction in managing competing priorities.
• Commitment to confidentiality, adaptability, and a cooperative approach within dynamic service environments.
• Advanced proficiency in MS Office and database systems, with familiarity in CRM and student management platforms.
• Highly developed written and verbal communication skills tailored to diverse audiences.
• Proven ability in critical thinking, problem solving, and service excellence aligned with institutional frameworks.
• Appointment to this position is dependent on obtaining an 'employee' Working with Children Check, and a valid Police Check within the last 12 months.

OUR COMMITMENT TO YOU

At Holmesglen Institute, we are committed to fostering a safe, supportive, and flexible workplace where our employees can thrive both personally and professionally. We've implemented strong systems and ongoing support to ensure our staff can work and deliver in a safe and adaptable environment. Our team benefits from a range of wellbeing initiatives, access to the Employee Assistance Program, and opportunities for professional and career development. We also offer paid parental leave and flexible work arrangements to support a healthy work-life balance.

Holmesglen is a child safe and equal opportunity employer. We are dedicated to attracting, retaining and developing our people. We value diversity in our workforce and encourage people from all backgrounds, abilities, and identities to apply for roles within our organisation, including the Aboriginal and/or Torres Strait Islander community.

TO APPLY

Please submit your updated resume, and a short cover letter addressing the Key Selection Criteria. We commit to respond to every applicant.

For a confidential discussion regarding this role, please contact David Honour, Manager Enquiries at david.honour@holmesglen.edu.au

For further information relating to this opportunity and to view the position description, please click here.

Applications for this position close on 11:59 pm Sunday 13th July 2025.

If you require specific support to apply for this position or have any application queries, please contactthe People Experience Department at recruit@holmesglen.edu.au or on 03 9564 1530 and we will work with you to identify the best way to assist.

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionEducation and Training
• IndustriesHigher Education

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