Application Support Engineer

Job Description

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world.

DXC provides IT managed services and solutions that help our customers do things faster and smarter and provide them with sustainable competitive advantage. We help customers to take advantage of the key technology trends that are shaping the business landscape and get ready for what comes next. At DXC we pride ourselves on delivering excellence in everything we do.

Job Summary: We are seeking an experienced and motivated Application Support Engineer to join our team as we take on a new opportunity. In this role, you will be providing specialist application support across a mix of established COTS and bespoke applications within a secure environment for a Federal Government Department. You will work closely with internal teams, vendors, clients and other stakeholders to deliver high-quality, reliable support services. This is a full time in-office position.

Our ideal candidate possesses strong analytical skills, a proactive approach to problem-solving, and a commitment to thorough documentation. You will adhere to standard ITSM procedures and demonstrate excellent communication, stakeholder engagement, and interpersonal skills. Basic Object-Oriented Programming (OOP) skills are required to support bespoke applications, and automation using PowerShell and Bash will be a key focus for this team.

Key Responsibilities

• Provide application support for COTS and bespoke applications
• Troubleshoot and resolve complex technical issues
• Deployment of vendor supplied updates and packages
• Receive, review, triage and resolve incidents and problems using ITSM processes and tools
• Collaborate and manage internal teams as required
• Liaise with external vendors and clients for application-specific incident and problem resolution, including appropriate escalation where required
• Establish and maintain clear documentation
• Constantly looking for better and more efficient methods to provide support
  
  

Technical Requirements

• Demonstrated experience with Object Oriented Programming
• Familiarity with PowerShell scripting and desire to learn
• Understanding of application servers, particularly WebLogic and IIS
• Experience with Microsoft technology stack (Windows Server 2016 and later)
• Familiarity with Linux/Unix and command-line tools
• Familiarity with VM/Cloud tools
  
  

Essential Requirements

• Must be an Australian Citizen
• Must hold or be eligible to obtain and maintain an NV2 security clearance
• Must be able to obtain a Defence Common Access Card
  
  

Trust, Transform & Thrive with a company whose mission is to lead clients on their digital transformation journeys, DXC Technology will be recognized globally as a force multiplier, enabling clients to seize the opportunities presented by today's rapidly changing technologies.

If you are a self-starter with a strong customer focus and a results oriented approach complimented by your strong verbal and written communication skills, we would like to hear from you.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
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