System Engineer

7 days ago


Brisbane, Queensland, Australia Davidson Full time

Salary: AUD110000 - AUD130000 per annum + Super

Senior Systems Administrator / Systems Engineer

My client is a Brisbane CBD based Managed Service Provider (MSP) that services small and medium enterprise level customers across the legal, finance and insurance sectors. Due to growth, they are looking for a Senior Systems Administrator / Systems Engineer to join the team.

The Role:
The Senior System Administrator / System Engineer will operate as a senior member of the team, taking responsibility for delivering technology projects, onboarding new clients and acting as an escalation point to resolve complex requests.
The role offers a great deal of variety in your work, a hybrid working environment and an opportunity to further your experience in the technical account management space.

Typical duties will include:

  • Project Management: Scope, plan, and execute IT projects for SME clients, ensuring timely and successful delivery.
  • Technical Support: Provide Level 3 support and manage technical escalations, resolving complex issues effectively.
  • System Administration: Configure, maintain, and troubleshoot Windows Servers, Exchange, O365 and Active Directory environments.
  • Network Solutions: Design and implement LAN/WAN solutions, including firewalls, VPN, VLANs, and WiFi.
  • New Customers: Assist with the onboarding and setup of new customers.
  • Projects: Office moves, server migrations, on-prem to Cloud, datacentre moves, setting up business grade phone systems.
  • Client Interaction: Communicate clearly and effectively with clients and team members to ensure excellent service delivery.

The ideal will have the following skills and experience:

  • Excellent communication skills, with the ability to operate in a professional manner and work closely with customers of all levels to resolve issues and improve their IT experience.
  • A strong team player who works closely with colleagues to resolve customer issues quickly and to the best of their ability. Happy to share their wealth of experience and knowledge.
  • Minimum of 5+ years operating as a Senior Systems Administrator / System Engineer – Level 3.
  • Previous experience working for a Managed Service Provider (MSP) is highly desirable.
  • Outstanding troubleshooting skills – able to diagnose and resolve issues quickly.
  • Strong work ethic – Looking for people who want to do the best job possible, offering a fantastic level of customer service along the way.

Technical skillset required:

  • Expertise across the Microsoft suite of products – Windows OS, O365, Active Directory, Windows Servers, Exchange and Hyper-V.
  • Solid Azure skills – previous experience migrating from on-prem to Cloud required.
  • Sound experience and understanding of networking – Configure routers, switches, TCP/IP concepts, DNS etc.
  • Business grade phone systems – Previous experience deploying SIP, VOIP, 3CX is highly advantageous.

Please apply by uploading your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Andrew Smith on andrew.smith@davidsonwp.com, quoting reference JN -032025-39805.

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