System Engineer
7 days ago
Salary: AUD110000 - AUD130000 per annum + Super
Senior Systems Administrator / Systems Engineer
My client is a Brisbane CBD based Managed Service Provider (MSP) that services small and medium enterprise level customers across the legal, finance and insurance sectors. Due to growth, they are looking for a Senior Systems Administrator / Systems Engineer to join the team.
The Role:
The Senior System Administrator / System Engineer will operate as a senior member of the team, taking responsibility for delivering technology projects, onboarding new clients and acting as an escalation point to resolve complex requests.
The role offers a great deal of variety in your work, a hybrid working environment and an opportunity to further your experience in the technical account management space.
Typical duties will include:
- Project Management: Scope, plan, and execute IT projects for SME clients, ensuring timely and successful delivery.
- Technical Support: Provide Level 3 support and manage technical escalations, resolving complex issues effectively.
- System Administration: Configure, maintain, and troubleshoot Windows Servers, Exchange, O365 and Active Directory environments.
- Network Solutions: Design and implement LAN/WAN solutions, including firewalls, VPN, VLANs, and WiFi.
- New Customers: Assist with the onboarding and setup of new customers.
- Projects: Office moves, server migrations, on-prem to Cloud, datacentre moves, setting up business grade phone systems.
- Client Interaction: Communicate clearly and effectively with clients and team members to ensure excellent service delivery.
The ideal will have the following skills and experience:
- Excellent communication skills, with the ability to operate in a professional manner and work closely with customers of all levels to resolve issues and improve their IT experience.
- A strong team player who works closely with colleagues to resolve customer issues quickly and to the best of their ability. Happy to share their wealth of experience and knowledge.
- Minimum of 5+ years operating as a Senior Systems Administrator / System Engineer – Level 3.
- Previous experience working for a Managed Service Provider (MSP) is highly desirable.
- Outstanding troubleshooting skills – able to diagnose and resolve issues quickly.
- Strong work ethic – Looking for people who want to do the best job possible, offering a fantastic level of customer service along the way.
Technical skillset required:
- Expertise across the Microsoft suite of products – Windows OS, O365, Active Directory, Windows Servers, Exchange and Hyper-V.
- Solid Azure skills – previous experience migrating from on-prem to Cloud required.
- Sound experience and understanding of networking – Configure routers, switches, TCP/IP concepts, DNS etc.
- Business grade phone systems – Previous experience deploying SIP, VOIP, 3CX is highly advantageous.
Please apply by uploading your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Andrew Smith on andrew.smith@davidsonwp.com, quoting reference JN -032025-39805.
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