Dental Receptionist

1 day ago

City of Greater Geelong, Australia Totally Smiles Dental Group Full time
About The Position

Totally Smiles Geelong is seeking an experienced Dental Receptionist to join our friendly and professional team on a part-time basis (Tuesdays, Thursdays, and Fridays).

We are looking for a warm, personable, and organised receptionist with prior dental experience to support our modern, 5-chair practice. At Totally Smiles Geelong, our dentists and team are committed to delivering exceptional patient care, offering a wide range of services from general check-ups to advanced treatments such as implants.

Conveniently located in the heart of Geelong, our practice is easily accessible by public transport and surrounded by a great selection of cafes and restaurants.

Key Responsibilities
  • Patient Interaction: Greet patients warmly, check them in and out, and manage appointment scheduling.
  • Administrative Support: Handle phone calls, emails, and inquiries, providing information about treatments and addressing patient concerns or complaints.
  • Billing and Insurance: Process payments, manage billing inquiries, and assist patients with payment plans and verification.
  • Records Management: Maintain patient records accurately, ensuring confidentiality and compliance within regulations.
  • Office Organisation: Keep the reception area tidy and organised, ensuring that all necessary materials are stocked and available.
  • Team Collaboration: Work closely with dental staff to ensure efficient patient flow and communication between front and back office.
What We Can Offer You
  • Competitive hourly rate
  • Varied role
  • Opportunity to make a difference
  • Employee Assistance Program
  • Unlock exclusive discounts and cashback offers on the Swag App
  • Certified Great Place to Work two years in a row 2024 & 2025
What Do You Need To Succeed
  • Prior experience is essential
  • A Cert III or IV in Dental Assisting is beneficial but not mandatory
  • Excellent verbal and written communication skills
  • Ability to multitask, prioritise tasks, and manage time effectively in a fast-paced environment
  • Capability to address patient concerns and resolve issues with professionalism and empathy
  • Attention to detail
What's Next

If you are passionate about patient care and enjoy being part of a supportive team in a modern dental environment, we'd love to hear from you

Applications will be reviewed as they come in, so don't hesitate—click APPLY NOW


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