Service Facilitator

4 weeks ago

Brisbane, Queensland, Australia CPL - Choice, Passion, Life Full time
Overview

Join CPL - Choice, Passion, Life and be part of an organisation that makes a difference in people's lives every day. CPL is a leading provider of disability support services in Queensland and Northern New South Wales. We're on a mission to empower people with disabilities and older Australians to live the life they choose. We believe in creating an inclusive society, and our dedicated team is committed to providing the very best support, guidance, and understanding to our clients.

The Service Facilitator role is a dynamic role where you will be working with clients and staff in the community and in their homes, coaching and mentoring staff and working collaboratively across teams to ensure the best possible customer service level is achieved in the Brisbane South/Gold Coast region. This is a 12-month contract with a chance for extension.

Responsibilities
  • Ensure the provision of high-quality services and supports to clients in implementing, managing and maintaining their individual client goals.
  • Daily management of rosters to ensure accuracy and to provide for timely claims for payment.
  • Supervision, coaching and mentoring of direct care staff.
  • Ensure effective communication and coordination between services, staff and stakeholders providing support to a client.
  • As required, assist clients in managing their finances in accordance with CPL policies and procedures and where applicable Public Trustee guidelines.
  • Live the CPL Way - Understand the person, give great service, work together and find better ways.
  • Have a good underpinning knowledge of the relevant Aged Care legislation to ensure our most vulnerable people in the community live a life free from abuse and neglect.
Selection Criteria
  • Experience in a similar role within the Aged Care sector, HCP and CHSP.
  • Relevant tertiary qualifications with health qualifications highly desirable.
  • Commitment and drive for the highest level of customer service.
  • Pro-active, energetic approach to a dynamic ever-changing environment.
  • Experience and skill in team supervision; leading people to achieve.
  • Highly effective interpersonal and communication skills.
  • Be solution focused.
  • Able to work autonomously and collaboratively within teams.
  • Well-developed administrative and financial management skills.
  • Current C class driver's license and reliable transport.
  • Current First Aid and CPR.
  • Competency with Microsoft Office and computer systems.
  • Working With Children Check and NDIS Worker Screen Clearance (We can help).
Benefits
  • Tax-Free Savings: Packaging up to $15,900 of your annual salary tax-free.
  • Leave Loading: 17.5% leave loading when you take annual leave.
  • Entertainment Expenses: Use up to $2,650 of pre-tax income for entertainment expenses.
  • Grow Your Career: Professional development opportunities and collaborative culture.
  • Well-being Benefits: Generous leave benefits including annual, personal, compassionate leave, and paid parental leave.
  • Employee Assistance Program: Free and confidential counseling for you and your family members.
  • Inclusive Workplace: Commitment to diversity and respect for all employees.
How to apply

To apply, please submit your CV and a cover letter. For a confidential discussion, please contact recruitment@cpl.org.au, quoting Ref No. 1249034.

CPL is committed to providing a workplace that fosters a culture of respect, understanding and inclusion.


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