Pre-assessment Officer

7 days ago

Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited Full time

Select how often (in days) to receive an alert:

Pre-assessment Officer

Division: Australia Retail

Location: Melbourne

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Pre-Assessment Officer in our Home Loan Assessment Team, you'll play a key role in helping to assist customers with their banking needs and ensuring that banking with ANZ is accessible, simple, and easy.

The Pre-Assessment Officer provides a consistent and efficient service to the Verification/Assessment Officers through accurate and timely completion of the required Pre-Assessment activities for Home Loan applications submitted by ANZ Brokers and Mobile lending channels.

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn, and grow. Whatever your role at ANZ, you'll be building your future while helping to build ours.

Role Type: Permanent, Full time role
Role Location: 833 Collins Street, Docklands VIC

What will your day look like?

As a Pre-Assessment Officer, you are accountable for:

  • Serving as a first point of contact into the Home Loan Assessment Process.
  • Performing preliminary checks and data entry of Home Loan Applications submitted by the Broker and Mobile Lending Channels.
  • Classifying the applications as per required mandates, conducting Document Sufficiency Checks, identifying and merging duplicate profiles, conducting title searches, and managing data entry of applications onto ANZ's Mortgage Origination Systems.
  • Managing communications with frontline banking staff to assess applications, status, and escalations.
  • Ensuring accuracy and efficiency levels are achieved as per Service Level Agreements (SLA's).
What will you bring?

To grow and be successful in this role, you will ideally bring the following:

  • Demonstrable experience in the Banking/Financial services industry and a good understanding of the home loan products.
  • High standards of analytical skills and an eye for detail.
  • Proficient in the use of Home Loan Systems including CAP/RLM/RLS.
  • Customer orientation skills with a strong focus on customer service.

You're not expected to have 100% of these skills. At ANZ, a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives, and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 90967.

Job Posting End Date
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