Assistant Front Office Manager

Assistant Front Office Manager | InterContinental Sanctuary Cove Resort

Join to apply for the Assistant Front Office Manager | InterContinental Sanctuary Cove Resort role at IHG Hotels & Resorts

Assistant Front Office Manager | InterContinental Sanctuary Cove Resort

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Join to apply for the Assistant Front Office Manager | InterContinental Sanctuary Cove Resort role at IHG Hotels & Resorts

As part of the world's largest family of luxury hotels, we take immense pride in being true ambassadors of the InterContinental brand.

With decades of global expertise and deep local knowledge, we're passionate about delivering luxury experiences that transcend borders and celebrate cultural richness. It's this perspective that inspires us to create meaningful, memorable stays for our guests—every time.

InterContinental Sanctuary Cove Resort holds a special place in our story, as Australia's first InterContinental Resort. Inspired by the elegance of a classic Queensland estate, the resort is set among the lush surroundings of Sanctuary Cove, offering a unique blend of sophistication, serenity, and connection to nature.

We're proudly part of IHG Hotels & Resorts, a global hospitality company with more than 6,600 hotels in over 100 countries. With brands ranging from luxury to essentials, IHG is committed to delivering True Hospitality for Good—making guests feel welcome, cared for, recognised, and respected, wherever they are in the world.

We're currently seeking a driven Assistant Front Office Manager (Full Time) to join our vibrant team and help shape world-class hospitality moments.

About The Role

As Assistant Front Office Manager, you'll support the Front Office Manager in delivering a seamless guest experience from arrival to departure. You'll play a hands-on leadership role, overseeing daily Front Office operations—including Reception, Concierge, and Bell Services—ensuring warm, genuine service is delivered at every touchpoint.

You'll help guide and mentor the team, contributing to a positive and engaged workplace culture. With a strong operational focus, you'll assist with rostering, guest feedback, training, and team development, while also stepping up in the absence of the Front Office Manager. Your ability to balance service excellence with operational efficiency will help drive guest satisfaction and support key business goals.

This is a fantastic opportunity for an experienced Duty Manager ready to take the next step in their hospitality career.

What we're looking for:

• Experience in a Front Office leadership or supervisory role within a hotel or resort environment
• A passion for delivering exceptional guest service and championing brand standards
• Strong organisational and communication skills, with a collaborative leadership style
• A proactive, solutions-focused approach with an eye for continuous improvement
• Availability to work a rotating roster across seven days, including weekends and public holidays
• A higher education qualification in Business, Tourism, Hotel Management, or Hospitality is highly desirable
• Current First Aid, CPR, and RSA certifications will be highly regarded
• A full, unrestricted driver's licence is essential
• Unlimited working rights in Australia
  
  

Why Join Us

Step into our extraordinary world—where you're encouraged to be yourself, share your ideas, and thrive as part of a supportive, inspiring team. At InterContinental Sanctuary Cove Resort, we celebrate individuality while nurturing personal and professional growth.

Here's what you can look forward to:

• Paid birthday leave to celebrate your special day
• Global accommodation and dining discounts at IHG Hotels & Resorts
• Enhanced parental leave to support your growing family
• Lifelong learning and development programs to support your career journey
• Career milestone celebrations to recognise your achievements
• Transferable entitlements as you grow your career across IHG
• Access to exclusive retail discounts through our perks platform
  
  

We are proud to be IHG, and we know you will be too. Visit http://careers.ihg.com/ to find out more about us.

To find out more about InterContinental Sanctuary Cove Resort, visit - https://www.sanctuarycove.intercontinental.com

Follow us on Instagram and Facebook - @intercontinentalsanctuarycove

Follow us on LinkedIn- https://www.linkedin.com/company/intercontinental-sanctuary-cove-resort/

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionOther
• IndustriesHospitality

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