Business Operations and Procurement Advisor

Business Operations and Procurement Advisor

Clerk Grade: 7/8
Salary Range: $113,574 – $125,720 plus superannuation
Employment Type: Full-Time, 12-month Temporary opportunity with possibility of becoming ongoing
Location: Haymarket or Parramatta with hybrid working arrangement including office attendance at both locations
Division & Team: People and Culture, Office of the Chief People Officer

• Lead procurement and business operations advisory services to support strategic outcomes across the Division
• Collaborate with stakeholders to develop sourcing strategies and manage procurement risks within budget
• Use data and analytics to support financial forecasting and improve decision-making processes

Join a dynamic and collaborative team within the People & Culture division, where we support the Department of Customer Service in delivering high-quality procurement, planning, forecasting and business operations services. You'll work closely with internal stakeholders and vendors to ensure compliance, efficiency, and value-for-money outcomes across the organisation.

To be successful in this role, you will bring:

• Strong experience in procurement and contract management, with a deep understanding of government frameworks and policies
• Excellent communication and stakeholder engagement skills, with the ability to tailor advice and influence decision-making, including at senior executive levels
• Proficiency in using analytical tools and systems to support business planning and financial management
• A proactive approach to identifying and communicating emerging risks and opportunities
• Capability to coach and support staff on procurement processes and business systems
• Demonstrated capabilities with using Microsoft Excel (minimum intermediate level) will be strongly regarded

The Department of Customer Service (DCS) transforms how NSW Government agencies interact with customers. We're passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better. DCS is a service provider and regulator, focused on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

Closing Date: Monday, September 22nd, 2025 at 10:00 am

Your application should include an up-to-date CV and cover letter which clearly details your relevant skills and experience for this position.

Targeted Question (maximum 2 sentences):

"What resource(s) would you use to ensure that the Department of Customer Service - People and Culture procurement request meets governance requirements?"

Salary Grade 07/08, with the base salary for this role starting at $113,574 base plus superannuation.

Contact information for enquiries: Rodrigo Sandoval, Talent Acquisition Advisor at rodrigo.sandoval@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

For more information, please visit more information links as applicable and note adjustments available for the recruitment process.

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact rodrigo.sandoval@customerservice.nsw.gov.au or 02 9494 8351.

Information resources: information on some of the different types of disabilities and adjustments available for the recruitment process are available upon request.