Retail Store Manager

Overview

JAG is a contemporary Australian brand known for high-quality, versatile wardrobe staples inspired by a relaxed coastal lifestyle. We create timeless, comfortable pieces that effortlessly transition from work to weekend, focusing on fit, design, and practicality.

Committed to sustainability, we use natural and certified fibres, including organic cotton, and prioritize quality craftsmanship to deliver durable, thoughtfully made garments season after season.

Role

JAG is looking for a passionate, experienced Store Manager to lead the Kotara location. As Store Manager, you will be the heartbeat of the store — inspiring your team to deliver exceptional customer experiences, drive strong commercial results, and bring the JAG brand ethos to life every day.

Reporting to the Retail Manager, you'll work closely together to implement store strategies, share insights, and ensure your store aligns with broader brand goals. You'll profitably grow the store by executing retail initiatives focused on productivity, sales growth, and an exceptional customer journey — while keeping clear, open communication with your Retail Manager to maximise results.

This is a dynamic role that requires excellent communication and leadership skills. You'll lead from the front, empowering your team to deliver an outstanding brand and customer experience, and partnering with the Retail Manager for guidance, support, and ongoing development.

Responsibilities
Customer Experience

• Foster a customer-centric culture that delivers outstanding brand presentation, service, and satisfaction.
• Monitor and act on customer feedback, addressing issues promptly.
• Promote an engaging customer journey through compelling in-store brand stories.
• Maintain the highest level of visual merchandising and store presentation standards.

Sales and Profitability

• Implement retail strategies that maximise store profit and ensure budgets are met or exceeded.
• Achieve key targets including sales, ATV, UPT, conversion, and store-level profit.
• Use store performance data to make smart decisions and unlock growth opportunities.
• Deliver effective rosters to optimise labour within budget.

Team Leadership

• Lead, mentor, and develop a high-performance team and a positive store culture.
• Train, and nurture passionate retail talent.
• Collaborate with head office teams to implement brand initiatives and marketing activations.
• Communicate effectively and maintain strong working relationships across the business.
• Conduct regular performance reviews and provide ongoing coaching and development.

Operational Management

• Oversee visual merchandising, daily operations, training, and stock management.
• Maintain a safe workplace and comply with all APG & Co WHS&S requirements.
• Complete all retail compliance audits as required.
• Stay up to date with company policies, procedures, and work processes.

Key Performance Indicators

• Sales & Profitability: Meet or exceed sales targets, maintain staffing within budget, and achieve key financial metrics including customer acquisition, ATV, UPT, and conversion.
• Team & Operations: Deliver the highest standards of store presentation and ensure a highly engaged and effective store team. Meet all WH&S requirements and complete all team training.
• Customer: Achieve or exceed customer service scores.

Personal Attributes

• Strong leadership skills with developed performance management abilities.
• Strategic thinker who turns ideas into action.
• Excellent interpersonal, communication, and people management skills.

Experience

• 5+ years in a senior retail role with proven success managing a high-performance store team.
• Demonstrated experience in coaching, mentoring, and developing retail teams.

Competencies

• A customer-first mindset and commitment to delivering memorable in-store experiences.
• Strong commercial acumen with a proven record of achieving financial targets.
• Ability to nurture and build brand value in-store.
• Thrives in a fast-paced, high-growth environment.
• Proven experience driving team productivity and fostering a performance-driven culture.
• Ability to adapt quickly to change and respond with effective solutions.

Why join JAG?

As part of the APG family, you'll enjoy plenty of exciting rewards and benefits, including:

• 50% discount on all brands
• Generous clothing allowance per year
• Monthly and seasonal bonus potential
• Employee Assistance Program for you and your family
• Recognition and Service awards
• Employee Referral Program
• APG Academy – a structured training and development program to grow your career
• Style your career in a new direction — apply now and join our talented team.

Role Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management, Customer Service, and Sales
• Industries: Retail Apparel and Fashion

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