Lived Experience Lead

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Lived Experience Lead

The closing date is 12 September 2025

An exciting opportunity has arisen for a Lived Experience Lead in our Nursing and Quality Directorate to work with the Experience of Care team.

You will ensure the voice of lived experience is at the heart of the way the Experience of Care portfolio is delivered. This includes ensuring that the experience of care and the voice of our patients, their families, carers, and volunteers are listened to, understood, and inform Continuous Quality Improvement and Quality Assurance.

You will be a welcome addition to the current Experience of Care team to facilitate our Patient Advice and Liaison Service (PALS), offering confidential advice, support, and information on mental health-related matters, processing complaints, and co-producing responses to ensure these reflect organizational learning and are accessible and understandable.

For further information about this post, please contact Martina Clark.

Main duties of the job

You will work as a peer alongside our Family Liaison Practitioner (FLP) to support families and their loved ones through investigations into patient safety issues or complaints within the Trust. This includes managing family interactions and liaising with investigating officers to ensure respectful and professional treatment.

This is a non-clinical post requiring lived experience of mental health, learning disability, dementia, or autism (personal or as a carer), supporting others to ensure their voices are heard.

About us

Lincolnshire Partnership NHS Foundation Trust provides mental health, learning disability, autism, and social care services in Lincolnshire. Employing around 2,900 staff, serving over 768,400 residents, our staff are central to our success.

We are rated as one of the best mental health and learning disability trusts in England, with an 'outstanding' rating for leadership and 'good' overall. Our staff morale is high, and we are committed to diversity, training, and staff support.

Whether starting your career, seeking a new challenge, or looking for a family-friendly place to live, Lincolnshire offers a rewarding environment. Visit to learn more.

Job responsibilities

Your role will include:

• Embedding lived experience in feedback and quality improvement processes.
• Ensuring patient, service user, and carer voices influence the Chief Nursing Officer's portfolio and Trust strategies.
• Representing the Trust on local and national forums.
• Leading and advising on internal and external working groups.
• Championing patient, service user, and carer perspectives.
• Supporting complaint review processes and establishing a learning forum.

Person SpecificationQualifications

• Degree level education or equivalent experience.
• Ongoing professional development in relevant areas.
• Training in mental health, learning disabilities, or autism.
• Quality Improvement qualification.
• Accessible information training (e.g., easy read, Makaton).

Experience

• Lived experience of mental health, learning disability, dementia, or autism (personal or as a carer).
• Understanding of NHS care structures and terminology.
• Experience co-designing projects with stakeholders.
• Developing action plans and monitoring progress.
• Effective communication across diverse audiences.
• Designing surveys and collecting qualitative and quantitative data.
• Leading health or social care strategy implementation.
• Knowledge of quality improvement and research methods.
• Leading meetings and setting agendas.

Skills

• Influencing policy through lived experience and knowledge.
• Building relationships and facilitating co-produced outcomes.
• Organizational and analytical skills.
• Reporting and statistical data interpretation.
• Proficiency with word processing, databases, spreadsheets.
• Flexibility and adaptability.
• Working under pressure and meeting deadlines.
• Excellent communication and interpersonal skills.
• Empathy and reassurance abilities.
• Computer literacy (PowerPoint, Excel, SPSS).
• Knowledge of NHS feedback and complaints processes.

Disclosure and Barring Service Check

This post is subject to a DBS check under the Rehabilitation of Offenders Act 1975 (Exceptions Order 1975).

Lincolnshire Partnership NHS Foundation Trust

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