Lead Business Analyst, Technology

7 days ago

Melbourne, Victoria, Australia Latitude Financial Services Full time

Lead Business Analyst, Technology page is loaded

Lead Business Analyst, Technology

We are looking for a Lead Business Analyst to lead and mentor our team of Business Analysts in Latitude Money.

Your goal is to deliver improved customer and banker experience, drive operational efficiency and contribute to the continued growth and success of the Latitude Money Business.

Reporting to the Head of Information Technology Delivery for Latitude Money, you will:

  • Develop and implement a Business Analysis Framework for ongoing delivery of enhancements to the Latitude Money Platform

  • As their Dotted Line Manager, you will lead and mentor BAs within Latitude Money to ensure that they adhere to the framework when conducting business analysis or creating requirements

  • Have overall accountability for the quality of requirements entering the Technology Delivery Pipeline, so you will also partner with our stakeholders to ensure requirements are delivered to a high standard and meet the needs of the business and our customers

  • Collaborate with technical teams to ensure that our team is proposing solutions that elegantly meet the needs of our business and customers.

  • Facilitate workshops with stakeholders to elicit, analyse and validate business requirements as necessary.

About You:

You are a curious individual who puts the customer at the center of all your decisions.

Comfortable with ambiguity, and resilient with the ability to identify and implement innovative technology solutions to resolve immediate and system issues.

  • An excellent communicator and comfortable dealing with stakeholders at all levels.

  • Previous experience working in an Agile environment as a Lead Business Analyst, or Business Analyst Team Lead.

  • A track record of delivery in complex and large-scale programs.

  • Familiar with key tools such as Jira, Confluence, Sharepoint.

  • Familiarity with consumer/personal lending products and services for online/direct-to-customer, telesales, and broker network business models.

  • Credit Risk or Operations (back office / call center) experience.

  • Prior operational and/or project experience with the Salesforce platforms, Q2 Cloud Lending is desirable.

Sound like you?
Sometimes the best candidates don't have 100% of what is listed above, but if you have most and are confident, you'd be a good fit, we'd love to hear from you

Recognition @ Latitude: Education support, Better giving program with charity partners, Latitude matches dollar for dollar and Community partner days.

Flexibility @ Latitude: Flexible work arrangements - balance work and personal responsibilities, Hybrid set up - work from home & the office, 3 Days paid volunteer leave annually, paid community service leave, paid compassionate/bereavement leave.

Yearly salary reviews.

Sound like you? That's a good sign In return for your energy and ideas, we offer a flexible working environment and great compensation. We always support a safe, healthy, engaging, and productive working environment for all employees and workers, whether that be in your home and office, or a combination of both.

We're Latitude, partners in money. Latitude may seem like the new kid on the block, but it's taken us almost a hundred years to become an overnight success. Digital payments, cards, loans are what we offer - but what we really are is a platform that helps people shop and live better. Take Ownership, Win Together, Pursue Excellence, Create Tomorrow.

Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. Only open to Australian or New Zealand Permanent Residents or Citizens.

About UsWhy work at Latitude?

In addition to a great culture, challenging work and the chance to grow your career, Latitude also offers a comprehensive suite of employee benefits, designed to be as individual as each of our employees. From superannuation and short term incentives to flexible working policies and a comprehensive employee assistance program, there are Latitude benefits to support your working and personal life. Additionally, the 'Congratitude' recognition program exists to reinforce our spirit of teamwork and achievement, and have a little fun along the way.

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