Senior Platform Engineer

Join to apply for the Senior Platform Engineer role at NSW Department of Customer Service

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Join to apply for the Senior Platform Engineer role at NSW Department of Customer Service

NSW Department of Customer Service provided pay range

This range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$125,693.00/yr - A$138,510.00/yr

• Employment Type: 2 x Temporary roles until 30 June 2026
• Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)
• Salary Range: $125,693- $138,510 p.a. base salary dependent on experience, plus 11.5% superannuation

Senior Platform Engineer

• Employment Type: 2 x Temporary roles until 30 June 2026
• Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)
• Grade: Clerk Grade 9/10
• Salary Range: $125,693- $138,510 p.a. base salary dependent on experience, plus 11.5% superannuation

Who we are

The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

Government Technology Platforms (GTP) forms part of Digital NSW and delivers core and common digital capabilities and infrastructure solutions including cross sector leadership across NSW Government underpinned by the Digital Government Strategy.

The opportunity

We are now inviting applications for the opportunity of Senior Platform Engineer for Government Technology Platforms, within Digital NSW as it transforms to become the state's trusted partner to enable accessible and secure digital platforms and services for the citizens and business of NSW

In this role you will be responsible for establishing and operating the unit's platform and ensuring that all services are working and running optimally. This includes platform engineering, implementing service offerings, platform maintenance/administration and issue resolution to ensure best practice administration is embedded and products are fit for purpose

Day to Day Responsibilities

• Design, build, and maintain scalable and secure platform infrastructure.
• Develop and optimize CI/CD pipelines for efficient build, test, and deployment.
• Engineer and integrate test automation frameworks, including performance and load testing.
• Implement quality engineering practices and methodologies.
• Develop and maintain .NET applications using C#, ASP.NET, and APIs.
• Manage and optimise non-production environments.
• Ensure security best practices and compliance (ISO27001, NIST, etc.).
• Utilize AMANDA for workflow modernisation.
• Collaborate with cross-functional teams and mentor junior engineers.

What you will bring to this role

• Demonstrated experience in guiding innovation in DevOps practices, integrating agile delivery approaches
• Extensive experience designing, developing, and maintaining scalable applications using .NET frameworks, including C# and ASP.NET, and integrating APIs.
• Deep understanding of test automation frameworks and quality engineering practices, with experience building test automation from scratch and integrating it into CI/CD pipelines.
• Experience executing efficient platform engineering and application maintenance tasks using orchestration tools to ensure optimal software performance, including .NET applications.
• Experience in facilitating software engineering and operations changes through the adoption of new technologies to enhance automated, scalable systems, while implementing proactive monitoring and trend analysis across platform components.
• Demonstrated experience in providing technical consulting and subject matter expertise to projects, identifying and mitigating risks and interdependencies, and formulating solutions aligned with ICT strategy.
• Demonstrated experience in developing and maintaining support strategies, operational procedures, performance strategies, and automated processes to facilitate informed decision-making.
• Demonstrate ability to collaborate with customers and stakeholders to ensure the technology solutions are aligned with the business endeavours
• Ability to effectively communicate Technology concepts and solutions to non-technical stakeholders.

Essential requirements

• Satisfactory criminal records check
• May be required to work out of hours

AI Statement

The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here https://www.digital.nsw.gov.au/policy/artificial-intelligence/generative-ai-basic-guidance

GTP embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should be used solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience.

To Apply

Click the link to submit your application. Please attach your resume and a cover letter that responds to the two targeted questions in the job ad, demonstrating how your skills and experience align with the role.

Salary Grade 9/10, with the base salary for this role starting at 125,693 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Sujatha Sankaran Kutty via Sujatha.SankaranKutty@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Friday, 4th of July 2025 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Sujatha.SankaranKutty@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeTemporary

Job function

• Job functionInformation Technology
• IndustriesSoftware Development

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