Financial Crime Analyst

10 hours ago

Brisbane, Queensland, Australia Great Southern Bank (Formerly CUA) Full time

Financial Crime Analyst (Scams)

As the Financial Crime Analyst (Scams), you will play an integral role in the prevention, detection, and investigation of Fraud and Scams impacting our customers.

You will be a key part of the wider Financial Crime and Enterprise Services Department, ensuring high-quality financial crime investigations and timely outcomes for our customers. Note: The location for this role is the Brisbane Head Office.

Key Responsibilities:

  • Conduct comprehensive financial crime investigations following process requirements.
  • Manage a workload of financial crime cases with empathy, confidence, and a solution-oriented approach.
  • Handle incoming and make outgoing calls related to fraud and scam events.
  • Record all reports, case evidence, and communications accurately.
  • Investigate payment/system alerts for potential fraud and scams.

Qualifications and Experience:

  • Experience or exposure to case investigation techniques, including evidence management and presentation (desired).
  • Minimum 1+ years' experience in the financial services industry or a similar role (desired).
  • Customer service experience and relevant industry qualifications or studies (preferred).
  • Strong negotiation, planning, organizational skills, and excellent verbal and written communication skills.

Why Join Great Southern Bank?

We're owned by our customers in Australia, and our success benefits everyday people and families. We offer a range of benefits, including:

  • Support for your development and wellbeing, study leave, and professional coaching.
  • Flexible work options, including work-from-home two days a week and access to our wellbeing centre.
  • Discounts on banking products and services to help you achieve your financial goals.

Join us in making a difference. You can.

Questions? Contact our Talent Acquisition team at

Applications close on or before Friday 29th August 2025.

We are committed to an inclusive, diverse workplace where everyone feels valued and respected. We promote flexible working, collaboration, and equitable decision-making to empower our people.

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