Associate Service Desk Analyst

Associate Service Desk Analyst - Graduate

Join to apply for the Associate Service Desk Analyst - Graduate role at RSM Australia

Associate Service Desk Analyst - Graduate

Join to apply for the Associate Service Desk Analyst - Graduate role at RSM Australia

Kickstart Your Career in Tech with RSM Perth

Position : Associate Service Desk Analyst

Location : Perth | Graduate Opportunity | Full-Time

Why RSM?

At RSM, we don't just grow careers - we build futures. As one of Australia's leading professional services firms, we're passionate about helping people shine. Whether it's supporting clients, collaborating across teams, or launching careers, we're all about making an impact.

And now, we're looking for a tech-savvy graduate to join our Perth IT team as an Associate Service Desk Analyst .

The Role :

This entry-level opportunity is perfect for someone with a curious mindset, great people skills, and a passion for solving problems. As the first point of contact for IT support, you'll help keep our systems running and our people connected. Think of yourself as the friendly face behind the screen-here to troubleshoot, assist, and make tech make sense.

What You'll Do :

• Be the go-to for first-level support-whether it's hardware hiccups, software issues, or network queries
• Help track and resolve service tickets using our IT support platform
• Guide users through everyday tech problems, both remotely and in person
• Keep our knowledge base up to date by documenting solutions and fixes
• Contribute to software updates, system backups, and routine maintenance
• Learn from experienced IT professionals and grow your knowledge with hands-on experience
• Stay ahead of the tech curve through ongoing training and development opportunities

What You Bring :

• A keen interest in IT and problem-solving
• Great communication skills-you know how to explain tech in simple terms
• A team-first attitude and a genuine desire to help others
• Completed Year 12 (a qualification in IT or related field is a bonus)
• Any experience in customer service or technical support is helpful but not essential
• Certifications like CompTIA A+ or ITIL Foundation? Even better

What's In It for You?

• A supportive team environment where your ideas are valued
• Structured learning and mentoring to kick off your career
• Real responsibility from day one
• Access to national graduate events and development programs
• A values-driven culture focused on integrity, collaboration, and care
• A role with purpose : your work helps over 1,300 people at RSM do what they do best

Life at RSM :

At RSM, we foster a supportive and engaging workplace that encourages career growth and development. You'll work in a collaborative team environment where your contributions are valued and recognised. Our wide range of health, wellness, financial, and lifestyle benefits ensure that your time with us is rewarding both professionally and personally.

We are proud to offer flexible working arrangements, ongoing learning opportunities, and a culture that values inclusion and diversity.

Ready to start your journey with us?

If you're passionate about technology, love solving problems, and want to work where your growth matters- we want to hear from you.

Apply now and take the first step toward a meaningful career with RSM Perth.

Agencies : Thank you for your interest, but we manage our recruitment internally and will contact our preferred suppliers if assistance is required.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

IT System Operations and Maintenance

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