Head of Retail Operations

Remarkable people; remarkable career.

Are you ready to rediscover remarkable and make a positive impact on people's lives? At GMHBA, every day brings an opportunity to empower and support communities to live well. Join us to be part of something meaningful and discover the remarkable benefits of working at GMHBA.

GMHBA takes pride in being an Australian not-for-profit health insurance and healthcare company that truly values its members. For a rewarding 90 years, we've been dedicated to serving the community and as a result have become one of Australia's leading regionally based private health insurers. We live and breathe exceptional care and are dedicated to making GMHBA a remarkable place to work. We value building connections, embrace individuality, and maintain a supportive, performing culture. GMHBA offers a flexible workplace, a community-focused culture, and a great regional lifestyle.

We are looking for a strategic, visionary, and people-focused leader to take the helm of our Retail Operations across Health Insurance and Eye Care – bringing together business acumen, operational excellence, and a passion for delivering exceptional customer and patient experiences.

About the Role

As a key member of our Senior Leadership Team, you will:

• Drive the strategic and operational leadership of GMHBA's retail health and eye care operations across Geelong and regional areas.
• Partner with the Director of Clinical Care to deliver integrated business outcomes, ensuring high-quality patient care, commercial success, and regulatory compliance.
• Lead and empower multi-site teams, fostering a culture of innovation, collaboration, and continuous improvement.
• Shape the future of regional health by delivering exceptional customer experience, supporting clinical excellence, and helping achieve GMHBA's ambitious growth strategy.
• Manage complex operational systems, oversee performance metrics, and optimise end-to-end service delivery to meet evolving community needs.

What You'll Bring

We're looking for someone who is:

• A seasoned operational leader with multi-site, multi-disciplinary healthcare experience
• Commercially astute, with a strong grasp of P&L accountability and performance delivery
• A collaborative and authentic leader who can inspire teams, manage change, and drive results
• Passionate about community health, and experienced in delivering excellence in both clinical and customer service environments
• Strategic in thought, meticulous in execution – with the ability to align local operations with broader business objectives

Required Qualifications & Experience

• Tertiary or post-graduate qualifications in Health Operations, Business, or Leadership
• Proven success in senior roles overseeing clinical or health-related service operations
• Strong experience in strategy development, service delivery, and people leadership
• Ability to lead through complexity in a multi-brand, regional environment
• Expertise in regulatory compliance, governance, and continuous improvement

Desirable:

• MBA or advanced post-grad qualifications
• Experience across services like Optical, Dental, Primary Care, or Aged Care

Why Join GMHBA?

At GMHBA, we're for the community – not for profit. You'll join an organisation that:

• Champions purpose-driven leadership and community impact
• Offers an inclusive, values-based culture with strong support for executive development
• Is at the forefront of integrated health delivery, with strong growth in services and regions
• Empowers you to make real decisions and shape the future of care across Victoria

If you believe you would be a great fit but don't quite tick all the boxes, we encourage you to apply.

Let's get started.

Submit your application online today. Applications close on Friday,12th September 2025

If you have any questions about this position or the recruitment process, please reach out to the careers team at

At GMHBA, we are committed to building a diverse and inclusive workplace where everyone feels respected, valued, and empowered to be their authentic selves. We believe that inclusion strengthens our organisation, enriches our culture, and allows us to better support our members, patients, and communities. We actively welcome and encourage applications from people of all backgrounds, identities, and experiences.

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