Customer Care Manager

2 weeks ago

Adelaide, South Australia Healthe Care Full time
Customer Care Manager - Home Care - Adelaide

Healthcare Australia (HCA) is a major provider of healthcare services across Australia, including allied health, primary care, recruitment, NDIS, care services, and training.

Our My Care Solution team is transforming home care for the better in Adelaide and Victor Harbour. Clients benefit from continuity of care through a small, nurse-led care team. Carefully selected and matched to individual needs and personalities, clients will not encounter a different face at every visit. Instead, they will be supported by a small group of trusted care professionals whom they can get to know and rely on.

About the role:
This is a great opportunity for a true 'people person' to continue to drive our successful business to new levels. With a mix of office, home and on the road, your focus is dedicated to our customers, managing an existing case load of customers, building relationships and working collaboratively with the State Team to ensure that services delivered are of a high quality. In addition, you will:

  • Collaborate with customers and/or their representatives to develop individualised care plans, ensuring they include realistic, attainable goals, with periodic reviews based on customers' needs and initial care assessments.
  • Offer guidance, encourage and support customers involvement in care planning, including the choice of service providers, service types, and schedules.
  • Manage and implement customers budgets in accordance with program guidelines including maintaining accurate records of expenditure and contributing to planning and reporting of program activities.
  • Engage with internal and external healthcare professionals to optimise customers outcomes.
  • Liaise with clinical staff during care plan formulation and provide ongoing coordination as required.
  • Manage customers intake processes, maintain waiting lists, and provide timely updates to potential customers.

This is an exciting opportunity to become an integral member of our team and further build on the growth and success of our business. As an employer, we have a strong reputation in promoting from within and recognising hard work. We currently have a high client demand north of the city.

Let's talk about you
Our customer care managers bring with them a mix of experience from the aged care and NDIS industry – and some familiarity with elements like Home Care Packages and Aged Care Quality Standards. Ideally, you will demonstrate that you are client oriented, with the ability to focus on ensuring the client's needs are met. Emotional intelligence and the ability to empathise with customers and respond to their ever-changing needs is of utmost importance to us and our customers. In addition, you will need to have a current National Police check or be willing to obtain one ahead of commencing.

You'll bring your passion for healthcare and be rewarded with:

  • Hybrid Work: Enjoy flexible hybrid working conditions that empower work-life balance
  • A fabulous discount on BUPA Private health Insurance – 7%
  • Access to extra leave with a day off for your birthday plus a rewards and benefits platform
  • Thrive in a close-knit, friendly, and supportive team environment
  • Benefit from ongoing training and support with access to an education allowance to nurture your skills and career
Some roles that involve visiting clients or facilities may require you to have a Covid-19 booster. If you have any questions or concerns, please contact the hiring manager.

Veterans are encouraged to apply. At HCA we are committed to embracing diversity and providing a safe working environment.How do your skills match this job?

Your application will include the following questions:

  • Which of the following statements best describes your right to work in Australia?
  • What's your expected annual base salary?
  • Do you have a current Police Check (National Police Certificate) for employment?
  • Do you have a current Australian driver's licence?
  • Do you own or have regular access to a car?
  • Do you have case management or similar health care experience that is a higher level than a support worker?
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