Salesforce Business Analyst
4 weeks ago
3 days ago Be among the first 25 applicants
Direct message the job poster from Tech Aalto
Lead Talent Acquisition | Specializing in Tech & Strategic Recruitment - Hiring Across AustraliaRole: Salesforce Business Analyst
Location: Sydney
We are seeking a Salesforce Business Analyst to join our dynamic IT department. This role involves working closely with internal customers to understand their needs, providing functional and technical expertise on the Salesforce platform, and delivering solutions that drive measurable business value
RESPONSIBILITIES :
- Work with clients and end-users to gather, understand, and define business requirements.
- Should have Experienced in a Salesforce implementation through the full Software Development Lifecycle.
- Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients.
- Work collaboratively with team members to design a solution that will meet a client's business requirements and fulfil user stories.
- Collaborate with developers to test and verify that solutions will meet the business requirements.
- Participate in key meetings with clients and should have prior experience of working with them on-site including requirement sessions, system demos, user acceptance testing, and end-user training.
- Salesforce Admin Certification and one Consulting Cloud Certification (Sales, Service, or Community).
- Ensure business and operational readiness for the deployment of system enhancements, new products, and process changes; support end-user training.
REQUIREMENTS :
- Minimum 10 years of professional experience in business analysis, application design, implementation, and support of IT systems.
- Hands on experience Service Cloud, Sales Cloud, Experience Cloud, Einstein Analytics, AI & Data Cloud.
- Experience working in Agile/Scrum delivery models
- Additional Salesforce certifications (e.g., Advanced Administrator, CPQ Specialist)
- Background in enterprise-level Salesforce implementations or consulting environments.
Certifications:
- System Architect
- Service Cloud
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Confidentiality is assured, and only shortlisted candidates will be notified for interviews.
Seniority level- Seniority levelMid-Senior level
- Employment typeContract
- Job functionInformation Technology
- IndustriesSoftware Development and IT System Custom Software Development
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