Guest Relations Consultant

3 weeks ago

Melbourne, Victoria, Australia APT Travel Group Full time
About Us

Captain's Choice, Botanica and Antarctica Flights are boutique travel brands offering extraordinary experiences to our guests. As part of the Australian privately owned APT Travel Group, we create bespoke and unique travel experiences.
  • Captains Choice has been setting the agenda in luxury travel for over 30 years. We make the impossible possible, providing luxury travel to all corners of the globe using exclusive modes of transport including private jets, luxury trains and boutique vessels.
  • Botanica specialises in botanically focused tours and cruises, creating unique itineraries led by expert botanical guides.
  • Antarctica Flights offers the world's most unique day trip – a scenic flight from Australia over Antarctica.

About The Role

Working within our Guest Relations team, your role as a Guest Relations Consultant will consist of working with Travel Agents and directly with Passengers. From making the initial sales, booking flights, accommodation, transfers and upselling, you are responsible for all aspects of bookings pre tour. You will be required to process all enquiries and booking requests effectively in a fast paced environment.

As a valued member of the Guest Relations team, you'll deliver genuine service to your key stakeholders, working closely with others, because we know we're better together. You'll bring a positive attitude, take ownership of your work, stay hands-on, and look for opportunities to grow and improve. Along the way, you'll embrace change for tomorrow and celebrate the moments that make our team thrive.

Key Responsibilities Include
  • Making and maintaining reservations for customers and our industry partners via phone, chat or email with high accuracy
  • Recommending additional add-ons and tour experiences to enhance the customers experience on tour
  • Booking flights to package with our tours
  • Handling complaints and booking issues as they arise to get a satisfactory result for customers
  • Building relationship with customers and our agency partners to give them peace of mind that everything is taken care of and build loyalty
  • Being flexible to adapt to ever changing situations as they arise

About You

As a Guest Relations Consultant, you'll play a key role in delivering exceptional travel experiences. Your expertise and dedication will ensure that every interaction leaves a lasting impression, reflecting our commitment to excellence. To thrive in this role, you will bring:
  • Travel industry experience or relevant qualifications.
  • Proficiency with GDS platforms and booking systems, preferably Sabre.
  • A passion for delivering outstanding customer service.
  • Excellent attention to detail.
  • The ability to adapt to last-minute changes and shifting workloads.
  • A commitment to continuous learning and growth.
  • A positive, can-do attitude

What We Offer
  • Experience our premium products through familiarisation trips
  • 4 weeks of annual leave plus a bonus week
  • Opportunities for giving back through our One Tomorrow Foundation
  • Work From Anywhere Policy, work up to 20 days per year from anywhere
  • Learning Allowance, access funds to use towards your learning and development
  • Paid Parental Leave
  • Employee Assistant Program
  • Family and Friends travel discounts
  • Modern office with onsite parking

OUR VALUES

Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
  • Genuine service - We genuinely care about the experience we create for our guests, trade partners and internal stakeholders
  • Better together - We are better when we connect and collaborate, valuing all opinions
  • For tomorrow - We pursue opportunities to grow, embracing change and learning from our mistakes. We choose the long-term view over short-term benefits
  • Celebrate the moments - We like to have fun at work and share a positive attitude. We celebrate our successes, no matter how big or small. A win for one of us is a win for all

How To Apply

If this sounds like the role for you, please click APPLY now and send through your resume and a cover letter outlining your relevant experience.

APT Travel Group is proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all team members. We welcome applicants from all backgrounds and experiences and believe that a variety of perspectives makes our team stronger.
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