Peak Trade

2 weeks ago

Melbourne, Victoria, Australia JB Hi-Fi Full time
Overview

Join to apply for the Peak Trade - JB Direct Team Member role at JB Hi-Fi

Join to apply for the Peak Trade - JB Direct Team Member role at JB Hi-Fi

Get AI-powered advice on this job and more exclusive features.

About Us

JB Hi-Fi Group is one of Australasia's largest and most trusted retailer groups. Specialising in consumer electronics, home entertainment, small appliances, and white goods. JB Hi-Fi's Purpose is to 'Help People with Better ways to Live, Learn, Work and Play'. We want to – own the tech and entertainment space, grow our customer base and support our people to be the best and deliver the highest quality service This is at the heart of our business, and we want you to be a part of it

We offer a supportive and inclusive environment and opportunities for training and development.

Responsibilities
  • Create, support, and uphold a culture of collective high performance and great customer experiences within the JB Direct Sales Team, by delivering high quality product and service solutions on every occasion over the Phone and via Live Chat.
  • Achieve sales targets for you and the JB Direct Sales Team by
    • Putting the customer at the centre of everything you do and creating "Raving Fans"
    • Participating in all suppliers, compliance, and sales training modules
    • Participating in the STARS coaching program to learn and demonstrate required sales behaviours
    • Understand the JB HiFi 5 Steps of Selling and demonstrate in all customer interactions
    • Working efficiently and multitasking where required to manage incoming call and chat volumes
  • Enable a safe work environment for your team, ensuring all OHS policies and procedures are adhered to
  • Provide a high level of customer service standards including pre, during and post the sale
  • Remain relevant and up to date with new products and services
  • Ensure all sales activities meet compliance and legislative standards, including meeting responsibilities outlined in the ACL or other legislation and ensuring compliance with telco partner procedures (e.g. Telstra)
  • Build and maintain effective working relationships with relevant internal and external stakeholders
  • Assist the Management Team, where required, in daily operational aspects and tasks.
Qualifications
  • Retail or Call Centre experience in high achieving teams
  • Demonstrated ability in required skills competencies
  • Intermediate computer and typing skills
  • Sound Organisational skills
  • Unerring passion for creating great customer experiences

Additional Information

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

Equal Opportunity Employer JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply


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