Field Service Technician

2 days ago

Darwin, Northern Territory, Australia NCR Voyix Full time

VOYIX Field Service Technician - {Territory}

POSITION SUMMARY

As one of our Field Service Technicians, each day will not look the same Using your provided tools, you will visit various customer sites to ensure onsite resolutions for our customers. You will provide outstanding support and technical expertise and will be focused on delivering excellent service to our customers in your assigned territory.

Reporting to your Territory Manager and as a key member of our Field Services team; you will undertake regular in-depth product training when you start with us, along with ongoing access to our global Technical Support Services. With career development a focus, opportunities throughout the business periodically arise, delivering mutual benefit and satisfaction.

Key Areas of Responsibilities:

  • Diagnose and Repair Self Check Out (SCO), Point of Sale (POS) Machines and other Voiyx products for our customers
  • Parts management and organisation
  • Continuous training online and in classrooms
  • Work autonomously in the field and office
  • May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 20kg.); bending/squatting, walking/standing or sitting for prolonged periods
  • Some interstate travel may be required

Basic Qualifications:

  • Must have PCB hardware repair experience
  • Exposure to software uploads

Preferred Qualifications:

  • Electro-mechanical device repair and aptitude
  • Previous experience with Self-Serve Checkout repairs or install

To be successful for this role, you must have:

  • Passion for new technology
  • Willing to travel and complete service calls as assigned
  • Able to work autonomously, professionally and be an excellent communicator
  • Valid State Driver's license
  • Fully COVID vaccinated
  • Strong Customer service skills
  • Experience with electromechanical equipment
  • High attention to detail
  • A valid full time working visa, Permanent Residence or Citizenship
  • Able to commence work within a 4 - 6 week period

What we offer:

  • Competitive salary package
  • Non-standard shift: Sunday-Thursday or Tuesday-Saturday, morning and/or afternoon/evening shift patterns
  • Ongoing training and development
  • Tool of trade vehicle (with some personal use)
  • Tools/Phone/Laptop
  • Permanent position

We encourage you to visit our website and other platforms to enhance your knowledge of the business that is NCR.

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