IT Technician Support

2 weeks ago

Adelaide, South Australia E-Solutions Full time

Australia (Work from Office, Cavan, South Australia) – Business hours – Mon to Fri (8 X 5)

Duration

Experience

4-6 YRS

Key Skills

  • This technician would need to be able to support standard Windows endpoint support.
  • Support the manufacturing environment i.e., printers, IoT, devices, etc.
  • Experience working in an end-user desktop support role or computer operations environment required.
  • Providing remote technical support to users of desktop and laptop, printer etc.
  • Configuring & troubleshooting problems related to Operating System and Office Applications.
  • Handling VIP and escalation calls.
  • Interacting with senior users to understand the requirements.
  • Perform direct hands-on problem resolution and escalation management for end-users.
  • Serves end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities.
  • Extensive diagnostic information gathering, troubleshooting, problem analysis, and resolution.
  • Investigation and resolution of issues may also include performance monitoring.
  • Good experience with Microsoft products, MAC OS, iOS, and Networking Knowledge.

Desired Skills

  • SAP Business One Support and Administration.
  • Experience with ticketing tools – Fresh Service etc.

If you are interested in this position please share your updated resume at rajat.singh@esolglobal.com

Also please fill the details:

Nationality:

Visa:

Total Years of Experience:

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Information Technology

Industries

IT Services and IT Consulting

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