Personal Travel Professional

3 weeks ago

Sydney, New South Wales, Australia The Ritz-Carlton Yacht Collection, LLC Full time

Personal Travel Professional - APAC

Job Summary

As the first point of contact at our Reservation Services department, you'll embark on a journey to create an unparalleled luxury experience for our esteemed guests. From crafting bespoke inquiries related to cruises, air travel, destination experiences, pre- and post-hotels, to orchestrating seamless transfers and private jets, you will personify the epitome of refined service. This is a consumer sales position eligible for sales incentives.

Essential Functions
  • Champion of Guest Service: Cultivate enduring relationships through outbound calls, email, and webchat, transforming guests into lifelong advocates of The Ritz-Carlton Yacht Collection.
  • Elevate Experiences: Facilitate final payments and introduce additional offerings such as The Ritz-Carlton Spa, destination experiences, air, hotels, and exclusive Bonvoy benefits.
  • Proactive Engagement: Efficiently process leads, aligning with company Service Level Agreements to ensure every guest's journey is seamless and delightful.
  • Intuitive Service: Anticipate and exceed guest expectations, offering a personalised touch at every stage of the reservation process.
  • Steward of Knowledge: Deepen your understanding of the luxury cruise industry and our offerings, providing expert recommendations tailored to each guest's desires.
  • Continuous Growth: Engage in daily team meetings and training sessions to refine your expertise in internal processes, products, and destinations.
  • Team Player: Assist with other work for the broader APAC leadership team, as required.
  • Sales Focus: Commitment to consistently surpassing set sales goals and Key Performance Indicators.
Competency

Education:

  • Minimum 2-year college degree or equivalent experience

Skills & Experience:

  • Minimum 2 years' Customer Service/Sales experience required, ideally from a luxury or luxury cruise background
  • Language: Fluency in Mandarin and/or Japanese is beneficial (though not essential)
  • Commitment to delivering exceptional customer service
  • Exemplary written and verbal communication skills
  • Goal-oriented, with a track record of surpassing set Key Performance Indicators
  • Proficiency in reservation systems and policies
  • Eagerness to master all facets of our product offerings, from land to air, hotel to destination experiences
  • Adherence to company policies and procedures
Expected Hours of Work
  • The position is full-time and primarily on-site at our new Sydney CBD office.
  • Hours are shift based and may require some working weekends and public holidays.

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

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