Drunk Elephant

Multi Brand Counter Manager

Shiseido & Drunk Elephant

Reports to: Area Sales & Education Manager Skin & Fragrance

Job Location: Sephora, Metrocentre - Gateshead

Contract type: Permanent Contract, 22.5 hours per week over 3 days

MISSION
As a joint brand Counter Manager, you will bring the Shiseido & Drunk Elephant vision to our customers in a fast paced open sell shopping environment, embodying each brand's philosophy into every customer connection. We are looking for someone who is passionate about all things beauty, thinks creatively and is open minded. Personality, pace and enthusiasm are key.

We are part of the Shiseido Group, and in joining Shiseido & Drunk Elephant brands you will not only receive innovative world class training, a generous discount on our award winning products and the chance to work with two high performance skin brands – you join an incredible group network of brands, where developing our people is at the heart of our business.

About Shiseido Group
Founded in 1872 in Japan, Shiseido Group is within the Top 5 leading cosmetics companies in the world and aims to inspire a life of beauty and culture. Operating in 120 countries with 42,000 employees and 70 nationalities, Shiseido offers a unique selection of Skincare, Makeup and Fragrance brands with a projected turnover over £7.0bn in 2022. Celebrating 150 years of heritage in 2022, Shiseido constantly creates high-quality, safe and innovative cosmetics and develops brands deeply loved by people from all over the world, in line with our mission: Beauty Innovations for a Better World.

Main Responsibilities
You will relish in the challenge of meeting your sales targets and identifying new opportunities to drive the business. You are a Beauty and skin enthusiast and will be confident, engaging and knowledgeable about Shiseido and Drunk Elephant brand vision and products, ensuring customers are excited and connected with both the brand and you as a beauty professional. Providing exceptional service and surpassing the expectations of customers will come naturally to you, as will your confidence in establishing meaningful rapport with both customers and retail partners in stores. You will maintain high standards of visual excellence of the Shiseido and Drunk Elephant space and will be expected to oversee the visual representation of our sister brands within your store. You will also nurture the relationship between Shiseido group and the retail partners in store.

PROFILE

• Ability to work and drive a team to achieve a sales target in a fast paced environment
• Ability to prioritise and manage time effectively across multiple brands and plan in contingencies to ensure that the targets are met
• Excellent communication skills with all touch points, Customers, Team members, Area Manager and retail partners in store
• Organised and methodical, able to recognise business opportunities and plan accordingly
• Ability to motivate and inspire team members, to deliver brand message and an exceptional customer experience that builds the Shiseido reputation.
• Committed to excellence in service and standards
• Management experience or retail sales experience in beauty retail industry desirable
• Alignment with the group's "Trust8" working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success

The Benefits You'll Love…

• 30 days holiday, including bank holidays, increasing with service
• Generous discretionary commission scheme
• Contributory pension scheme – 5% employer contribution
• Generous product allocation & discount
• Enhanced parental allowance
• Life Assurance up to x2 your salary
• Employee referral bonuses
• Access to Retail Trust
• Annual performance and development reviews so you know your career is going in the right direction

POSITION REFERENCE NUMBER: 14197
#J-18808-Ljbffr

---