Field Services Engineer

4 weeks ago

City of Parramatta Council, Australia Waters Corporation Full time

Direct message the job poster from Waters Corporation

HR professional || 27K+ Connections || Global Talent Acquisition (IT and Non-IT Recruitment) || Diversity Hiring || HR Analytics.

Waters, the world's leading specialty measurement company that cares about inclusion and diversity is seeking for a High Performing Field Service Engineer to support the very successful growth of our businesses across Australia. Waters deliver benefits through innovation and people that enable customer success in the life, materials and food sciences. People create the Waters difference. By engaging with our talented and diverse workforce we continuously evolve, develop and enhance our products. We believe in delivering innovative technology and system solutions to our valued customers to enable their success. Our talented field sales/service and specialist teams have over the years delivered great and sustainable business results. With a constant focus on growth and by developing new markets we are able to increase the business even within very challenging economic circumstances.

As a High Performing Field Service Engineer, you are an ambassador of Waters and will bring to the market Waters' products and services. The candidate will demonstrate a clear grasp of understanding the customers' business and its growth plans and is able to take that knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing "customer success". This position brings a great degree of flexibility working in the field. The role will be designated to either a territory and/or markets.

Responsibilities:
  • Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
  • Establish and maintain effective relationships with external and internal customers ensuring their success
  • Manage customer expectations, by communicating work performed and providing follow up plan if needed
  • Ensure customer compliance regulations are followed
  • Manage service inventory according to Waters policies
  • Issue field service reports daily to document work performed
  • Maintain sound knowledge regarding the technology and customers' application demands
  • Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
  • Ensure that quality system procedures and Health & Safety standards are adhered to at all times
Education:
  • Bachelors/Masters Degree in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education
Experience:
  • 3 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
  • Ability to perform effective system level troubleshooting
  • Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
Skills:
  • Must possess a strong customer focus
  • Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs
  • Personal sense of integrity
  • System level approach to problem solving
  • Analytical mindset with a strong drive to resolve open issues
  • Excellent verbal and written communication skills
Travel:
  • This is a territory-based position with travelling within your designated territory, and occasional travels to other countries for activities such as governance of department, local business support, meetings and training.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Customer Service, Sales, and Engineering
  • Industries: Biotechnology Research and Pharmaceutical Manufacturing
#J-18808-Ljbffr

  • Field Engineer

    1 week ago

    City of Brisbane, Australia Harris Geospatial Solutions Full time

    L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our...

  • Field Engineer

    2 weeks ago

    City of Canning, Australia Konecranes Full time

    OverviewField Engineer – Konecranes, Canning Vale, Western AustraliaJoin to apply for the Field Engineer role at Konecranes in Canning Vale, Western Australia.At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. We welcome diverse backgrounds and skills and promote a place where we can ALL be...

  • Only 24h Left: Field service technician

    2 weeks ago

    City of Parramatta Council, Australia All Lift Forklifts Pty Full time

    Field Service Technician We have exciting opportunities for qualified & experienced mechanics to join our on road team at Sydney. Mobile plant, diesel mechanic, automotive, auto electrical all considered. Some key highlights: - Fast growing, young, dynamic company - Excellent Opportunity to work with quality equipment. - Supportive management and team...

  • Field Service Engineer, Retail Food Service

    2 weeks ago

    City of Brisbane, Australia Marel AS Full time

    Field Service Engineer, Retail Food Service page is loaded Field Service Engineer, Retail Food Service Apply locations AU - Murarrie - Marel Australia time type Full time posted on Posted 6 Days Ago job requisition id 19253 Field Service Engineer – Retail Food Service The Opportunity - Embark on Your Exciting Career Journey with Us! Ready to make a...

  • Field Services Engineer WA

    4 weeks ago

    City Of Stirling, Australia BD Full time

    OverviewBD is seeking a Field Services Engineer WA to provide software and hardware support for BD ROWA, Alaris Infusion Systems and Pyxis to our retail pharmacy, central pharmacy and hospital customers respectively, across Western and South Australia. The role includes remote support and diagnostics, field repairs, preventative maintenance, performance...

  • Service Engineer

    3 days ago

    Council of the City of Sydney, Australia Programmed Full time

    Overview The company Our client is a global leader in supplying advanced instrumentation and software solutions for scientific research, industrial process control, and semiconductor metrology. With decades of experience, their systems are used worldwide for material characterisation and they take pride in delivering world-class customer support. The...

  • Electrician - Field Service

    5 days ago

    City of Parramatta Council, Australia 2XM Full time

    Location Parramatta, Australia Sector Manufacturing & Production Salary $90,000 - $105,000 p/a + Super + Vehicle Electrician Field Service • Electrical Fitter Location: Greater Sydney Shifts: Monday to Friday – 38 hours – some variation in start / finish. Are you a self motivated Electrician looking for a change in pace? Perhaps you’re stuck...

  • EOI: Field Services Engineer- FIFO

    2 weeks ago

    City of Brisbane, Australia DXC Technology Inc. Full time

    EOI: Field Services Engineer- FIFO page is loaded EOI: Field Services Engineer- FIFO Apply locations AUS - QLD - BRISBANE time type Full time posted on Posted Yesterday job requisition id 51556175 Job Description: DXC Technology ( NYSE:DXC ) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer...

  • Autonomous Field Support Engineer

    3 weeks ago

    City Of Wanneroo, Australia Hexagon Full time

    Autonomous Field Support EngineerJob Locations AU-WA-WangaraJob ID 2025-2822Category: Technical / EngineeringType: Permanent Full-TimeCompany: AutonomouStuffOverviewThe Company: We are Hexagon. At Hexagon, we do not just measure the world – we define its future. As the global leader in measurement technologies, we provide the confidence that vital...

  • Boilermaker - Townsville

    3 days ago

    Townsville City, Australia Field Mining Services Full time

    Apply now Job no: 497041 Work type: Casual Location: Mackay & Coalfields Categories: Boilermakers We want you: Are you an experienced Boilermaker, with Excavators/Drills & Electric Shovels experience? If so, we want you! Come and join a great team and a company with continued growth. This position is based in the southern side of the Bowen Basin. Do you...