Solutions Support Coordinator

1 week ago

Gold Coast, Queensland, Australia G8 Education Limited Full time

Join one of Australia's Largest Leading Early Education Providers

At G8 Education, we're on a mission to shape the future With 400+ early education and care centres under 21 brands, our 10,000+ dedicated team members nurture over 42,000 children every day.

Our purpose is to create the foundations for learning, for life. This vision comes alive through our exceptional educators and teachers, guided by strong leadership teams.

As an ASX listed growth company, we're committed to empowering, rewarding, and supporting every team member – from our centre educators to our leadership and support team.

The Opportunity

The Solutions Support Coordinator is responsible for supporting and assisting in the implementation of next-practice operational system solutions, particularly related to the Child Care Subsidy System (CCSS) and other integrated systems. This role focuses on enhancing user and parent experiences, improving efficiencies, aligning with company objectives, meeting regulatory requirements, and ensuring corporate governance.

Key Responsibilities

  • Act as the secondary point of contact for the CCSS vendor in the absence of the Operations Solutions Manager.
  • Assist in the CCSS vendor relationship in accordance with the partnership agreement and in good faith.
  • Act as an escalation point on contractual and service delivery matters.
  • Keep informed of Government and other regulatory requirements/changes, ensuring vendor, system and company compliance.
  • Develop and communicate CCSS system updates, supporting processes, and issues with key stakeholders.
  • Support the development and implementation of additional CCSS vendor solutions (e.g., Xplor Essentials) across G8 Centres.
  • Assist in the identification, planning and implementation of "next practice" business and technical systems that complement and enhance the CCSS and Operations Ecosystem.
  • Assist in the creation and implementation of an Operations Systems Solutions roadmap.
  • Work cross-functionally to develop leading training materials, communications, project, and change management solutions as it relates to Operations Systems Solutions.
  • Demonstrate behaviours consistent with G8 Education's values.
  • Provide operational support by sharing ideas to drive continual improvement in operating systems and standards.
  • Visible support within Operations including Centre team meetings and Centre visits.
  • Collaborate cross-functionally with Support Office teams.

About You

  • 5+ years of experience in Early Childhood business, IT, or operational leadership.
  • Qualifications in business, IT or a related discipline.
  • Systems knowledge of current ECE software packages and regulation.
  • Explore experience is highly desirable.
  • Skills in technical writing, specifically procedural documentation and process mapping.
  • Exceptional written, formatting and presentation skills.
  • Strong technical (systems) knowledge.
  • Hold a valid working with children check or willingness to obtain upon commencement.

Benefits at G8

  • Competitive salary package.
  • Eligibility to participate in our Short-Term Incentive program which is an annualised bonus each year.
  • Hybrid working conditions with 3 days in office and 2 from home.
  • You have the option to choose out of our two state-of-the-art support offices, located in Brisbane CBD and Central Gold Coast.
  • Career development opportunities as part of a large ASX-listed company.
  • Access a 50% discount on early education and childcare fees at any G8 Education Centre.
  • Exclusive access to our G8 Rewards Program with benefits across more than 600 retailers, exclusive cash discounts and more

Our Recruitment Process

G8 Education is a committed advocate for child protection, safety and wellbeing. We have a zero tolerance for any form of child abuse or harm. The safety and wellbeing of children will always be our priority, and all team members are expected to embrace this shared commitment.

Our recruitment process involves several checks including, the possibility of psychometric testing which will be discussed during the initial stage of the recruitment process.

We may also require a police check along with verification of qualifications and right-to-work status.

Please note the advertising closing date is indicative only. G8 Education reserves the right to close the advertisement before this date is reached. Therefore, it is encouraged that you submit your application as soon as possible.

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