Technical Customer Service Representative

4 weeks ago

Melbourne, Victoria, Australia Rinnai Australia Full time

See more about the role below, including the responsibilities and skills we are looking for.

Technical Customer Service Representative

Melbourne, Australia

Reference: 6738596

Time to get off the tools?

  • Employee Gym
  • South East suburbs

Are you tired of climbing ladders, fighting creepy crawlies and driving long distances every day?

Why not utilise your extensive trade experience in product gas plumbing or refrigeration to secure this coveted role working in a comfortable office? Rinnai Australia is a fast growing and energetic organisation who continues to invest heavily in Australian manufacturing, latest technologies and multi stream category support. This is an exciting opportunity to work in a rapidly growing manufacturing company located in Braeside.

We currently have a position for an experienced tradesperson to provide appropriate technical advice and remote support in the Technical Help Desk group (THD) for associated branded products to all customer types; including plumbers, gas fitters, installers, consumers etc. You will liaise with key internal stakeholders; including Engineering, Distribution, Service and Sales departments to provide timely product operation and service information, maintenance and diagnostic guides to our customers. You will also provide specialist technical help desk support for Gas Heating products, and related ducted reverse cycle heating and cooling systems.

What's needed?

  • Trade qualifications in plumbing, gasfitting or refrigerated air conditioning
  • Intermediate general computer skills and competency using the Microsoft Office suite
  • Excellent verbal and written communication skills

What's on offer?

In return for your dedication, knowledge and hard work we offer a competitive salary commensurate with skills and experience and excellent company benefits such as an onsite gym, generous product discounts and additional personal insurance products.

We strive to be a workplace that people want to be a part of, our focus is on employee wellbeing and creating a positive work life balance.

If you have any questions about our current vacancies or anything else, please get in touch.

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