Associate, GTS Client Service

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Job Description

Create your best future and join Westpac as an Associate, GTS Client Service

What's the role?

As an Associate in our Global Transaction Services (GTS) Client Service team, you'll be the trusted contact for a portfolio of NBFI and Healthcare institutional clients, ensuring their banking experience is seamless, responsive, and tailored to their needs. Based in Sydney, this full-time role offers the opportunity to work closely with Relationship Managers and internal stakeholders to deliver exceptional service across a range of transactional banking products. You'll manage client enquiries, oversee service delivery, and contribute to continuous improvement initiatives that enhance how we support our clients. If you're someone who thrives in a fast-paced, collaborative environment and enjoys solving complex challenges, this role is for you.

Job Description

Create your best future and join Westpac as an Associate, GTS Client Service

What's the role?

As an Associate in our Global Transaction Services (GTS) Client Service team, you'll be the trusted contact for a portfolio of NBFI and Healthcare institutional clients, ensuring their banking experience is seamless, responsive, and tailored to their needs. Based in Sydney, this full-time role offers the opportunity to work closely with Relationship Managers and internal stakeholders to deliver exceptional service across a range of transactional banking products. You'll manage client enquiries, oversee service delivery, and contribute to continuous improvement initiatives that enhance how we support our clients. If you're someone who thrives in a fast-paced, collaborative environment and enjoys solving complex challenges, this role is for you.

What do I need?

We're looking for someone who's client-focused, solutions-driven, and ready to make an impact. You'll bring:

• Strong relationship management skills and a proactive approach to client service.
• Experience supporting NBFI and Healthcare institutional clients, ideally across transactional banking, lending, or financial markets.
• Confidence in navigating complex enquiries and resolving issues with professionalism and commercial awareness.
• A collaborative mindset and ability to work effectively across teams and stakeholders.
• Solid understanding of banking systems, processes, and compliance standards.
  
  

Why join us?

We're obsessed with becoming our customers #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives.
  
  

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .Seniority level

• Seniority levelNot Applicable

Employment type

• Employment typeFull-time

Job function

• Job functionOther
• IndustriesBanking, Financial Services, and Investment Banking

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