Senior Platform Lead

3 weeks ago

Brisbane, Queensland, Australia StudentUniverse Full time

Apply now Refer a friend Job no: 524706
Brand: Product and Technology
Work type: Full time
Location: Queensland
Categories: Information & Technology

As the Senior Platform Lead your role is designed to ensure the efficient and effective execution and adoption of the global CRM system across sales and service functions and align with the strategic objectives of multiple brands and businesses. You will support key functions with technical expertise, drive outcome-based delivery and contribute to achieving overall business goals.

If you are a subject matter expert (SME) and enjoy guiding both internal teams and customers through onboarding, support, and optimisation of technology solutions, fostering confidence, trust, and loyalty while driving scalability and innovation, we encourage you to apply This position requires strong leadership across teams to enhance productivity, maintain high standards, and drive continuous improvements in processes and outcomes.

Day to day:
  • Provide SME-level CRM leadership, aligning platform capabilities with business objectives
  • Act as the voice of the customer to ensure end user needs and feedback inform product roadmaps
  • Oversee platform configurations and integrations, ensuring optimal performance and reliability
  • Collaborate cross-functionally (Product, Engineering, UX, QA) to drive continuous improvements and user adoption
  • Develop and maintain governance around system administration, licensing, and budget adherence
  • Champion best practices to ensure consistent, compliant, and effective use of the CRM platform
You'll be perfect for the role if you have:
  • Proven experience (5+ years) in CRM management, implementation, and driving user adoption
  • A track record of delivering solutions in complex environments (travel industry experience a plus)
  • Strong vendor management skills and familiarity with project or software development lifecycles
  • Excellent communication and stakeholder engagement abilities, both verbal and written
  • A collaborative mindset with a knack for problem-solving and adapting to change
  • A proactive, self-motivated approach with strong organizational skills and attention to detail
What you will enjoy:

Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd.

Development: Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others.

Innovation Days where you have the opportunity to create, collaborate, and bring innovative concepts to life

Dedicated Engineering Days, often hosted by technology partners off-site, where staff have an opportunity to increase knowledge and skills, and test out new and exciting technologies.

Access to learning tools such as Udemy for ongoing technical skills development.

Women in PM&E group - this comprehensive program aims to foster gender diversity and empower and support women in their pursuit of successful careers in technology. It encompasses a variety of initiatives, workshops, mentorship opportunities, and networking events.

Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more.

Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more.

Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within.

Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym.

Mental Health: Support and Employee Assistance Program for staff and family.

Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025).

Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave.

Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment.

#J-18808-Ljbffr

  • Senior ServiceNow Platform Lead

    16 hours ago

    Brisbane, Queensland, Australia Infosys Full time

    Overview of Job RoleWe are seeking a highly skilled Principal Consultant to join our team in Brisbane, Australia. As a key member of our team, you will be responsible for leading the design and implementation of ServiceNow solutions aligned with business goals and IT strategies.Key ResponsibilitiesYour key responsibilities will include:Leading the design and...

  • ServiceNow Platform Lead

    8 hours ago

    Brisbane, Queensland, Australia Infosys Limited Full time

    We are seeking an experienced ServiceNow Platform Lead to join our team at Infosys Limited. As a key member of our ServiceNow platform team, you will be responsible for leading the design and implementation of ServiceNow solutions that meet our business needs.">About the Role:">">Lead the design and implementation of ServiceNow solutions that align with...

  • Senior Software Engineer Platform

    23 hours ago

    Brisbane, Queensland, Australia Queensland University of Technology Full time

    About This RoleWe are seeking a Senior Software Engineer Platform to join Digital Business Solutions, Administrative Division. As a key member of our team, you will be responsible for designing, building and managing componentised architecture for QUT core systems and platforms.This role will play a key part in the technology shift from monolithic and...

  • Senior Platform Engineer

    4 weeks ago

    Brisbane, Queensland, Australia Decipher Bureau Full time

    3 days ago Be among the first 25 applicantsDirect message the job poster from Decipher Bureau10+ years Providing Executive Recruitment & Project Resources to Australia's Cyber Security Industry. Podcast Host - Breaking into Cyber. Director @…Job Type: Full time Temporary Contract - 6 monthsAre you a skilled Cyber Security Engineer looking for your next...

  • Lead Platform Engineer

    3 weeks ago

    Brisbane, Queensland, Australia Pearson Carter Full time

    Lead Platform EngineerWe're on the hunt for a talented Lead Platform Engineer to build and improve cloud infrastructure and CI/CD processes. You'll lead a new team focused on enhancing our Infrastructure as Code (IaC) implementation, primarily in Azure, ensuring reliability, security, cost efficiency, and performance.Key Responsibilities:Lead and improve the...

  • Senior Edge Platform Engineer

    1 week ago

    Brisbane, Queensland, Australia Wenco International Mining Systems Ltd Full time

    We are seeking a highly skilled Senior Edge Platform Engineer to join our R&D team in Brisbane, Australia. The ideal candidate will have extensive experience developing and maintaining edge/embedded software on Linux or other Unix-like OS.The successful candidate will lead the design, implementation, and maintenance of edge computing services, working...

  • Senior Power Platform Developer

    3 days ago

    Brisbane, Queensland, Australia Hudson AU Full time

    Job Overview">We are seeking a Senior Technical Specialist to support a key Queensland Government agency in delivering digital transformation initiatives. This role will be responsible for the design, development, and deployment of Power Platform solutions to improve data-driven decision-making.

  • Senior Cloud Platform Engineer

    7 days ago

    Brisbane, Queensland, Australia ClearCompany Full time

    12 + 12 month contract - Baseline clearanceBrisbane, QLD - Flexible work arrangementsAzure/AWS - Linux/Windows OS, networking, IAM, capacity planningOur client, a large Federal government department based in Brisbane CBD, QLD, requires an experienced senior cloud platform engineer for a 12 + 12 month contract.DutiesProvide Advanced Technical Support for...

  • Platform Architecture Lead

    3 days ago

    Brisbane, Queensland, Australia Queensland University of Technology Full time

    We are seeking a highly skilled and experienced professional to join our team as Platform Architecture Lead. In this role, you will play a key part in designing and implementing componentised architecture for our core systems and platforms.The ideal candidate will have extensive experience in Platform Engineering or Systems Administration and be able to...

  • Cloud Platform Technical Lead

    7 days ago

    Brisbane, Queensland, Australia ClearCompany Full time

    Technical RequirementsWe are seeking a highly skilled Senior Cloud Platform Engineer to join our team. Key responsibilities include:Providing Advanced Technical Support for cloud-based technologies.Troubleshooting and resolving complex technical issues related to cloud infrastructure, applications and services.Monitoring cloud infrastructure and services and...

  • Power Platform Solutions Architect

    1 week ago

    Brisbane, Queensland, Australia Justice Full time

    About the RoleWe are seeking a skilled Principal Application Specialist (Power Platform Developer) to join our team and take the lead in maintaining and improving Microsoft Power Platform solutions that support regulatory licensing and compliance activities.In this role, you will use your technical expertise to optimize essential business applications,...

  • Enterprise Data Platform Lead

    1 week ago

    Brisbane, Queensland, Australia Cognizant Full time

    Cognizant is seeking a seasoned Enterprise Data Platform Lead to join our team. As a key member of our technical consulting team, you'll play a vital role in designing and delivering enterprise data platforms that drive business value for our clients.About the JobIn this role, you'll work closely with our clients to understand their business needs and...

  • Senior Living Medication Technician

    6 days ago

    Brisbane, Queensland, Australia Brookdale Senior Living Full time

    Company OverviewBrookdale Senior Living is a leading provider of senior living communities, offering a range of services and amenities to support the physical, social, and emotional well-being of our residents.We are committed to creating a work environment that is conducive to the best interest and welfare of our residents, staff, and families.As a...

  • Digital Experience Platform Engineer

    1 day ago

    Brisbane, Queensland, Australia Squiz Full time

    Squiz is a leading provider of digital experience platforms, helping complex service-led organisations harness the power of digital.Job Description:We are seeking a Senior Software Engineer to join our product engineering team on a permanent basis. As a key member of our team, you will be responsible for improving the Artificial Intelligence (AI) capability...

  • Senior Data Platform Developer

    2 weeks ago

    Brisbane, Queensland, Australia Cognizant Full time

    Cognizant is a leading consulting and technology company that helps clients navigate the complexities of the digital world. We are seeking a skilled Sr. Data Platform Developer to join our team and contribute to the development and maintenance of our data platform.Responsibilities:Design and Develop Enterprise Platforms: Collaborate with cross-functional...

  • Tech Lead

    2 weeks ago

    Brisbane, Queensland, Australia Salt Full time

    About the RoleWe are looking for a highly skilled Senior Software Engineer to join our team.The ideal candidate will have a strong background in software development and a passion for innovation.Key ResponsibilitiesDesign and implement software solutions that meet the needs of our usersCollaborate with cross-functional teams to deliver high-quality...

  • Senior Power Platform Developer

    18 hours ago

    Brisbane, Queensland, Australia ClearCompany Full time

    This pay rate is inclusive of mandatory 25% casual loading.We're currently partnering with a leading Government Department to engage a Power Platform Developer to join an established internal delivery team.Power Platform Developer | Brisbane CBD | 12-Month ContractDuration: 12 May 2025 - 11 May 2026Location: Brisbane CBD | Hybrid (WFH Options Available)Rate:...

  • Senior Power Platform Solutions Architect

    4 hours ago

    Brisbane, Queensland, Australia ClearCompany Full time

    We are seeking a Senior Technical Specialist - MS Power Platform Developer to support a key Queensland Government agency in delivering digital transformation initiatives. This role will be responsible for the design, development, and deployment of Power Platform solutions to improve data-driven decision-making.Key Responsibilities:Solution Development:...

  • Senior Platform Engineer

    3 weeks ago

    Brisbane, Queensland, Australia Griffith University Full time

    Get AI-powered advice on this job and more exclusive features.This range is provided by Griffith University. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$113,713.03/yr - A$127,923.91/yrDigital Solutions. A team you'll want to be a part of.When you join Digital Solutions, you'll be part...

  • Senior Platform Engineer

    1 week ago

    Brisbane, Queensland, Australia Griffith University Full time

    Get AI-powered advice on this job and more exclusive features.This range is provided by Griffith University. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$113,713.03/yr - A$127,923.91/yrDigital Solutions. A team you'll want to be a part of.When you join Digital Solutions, you'll be part...