Assistant Manager

3 weeks ago

Sydney, New South Wales, Australia The Body Shop Full time
Assistant Manager - Penrith

The Body Shop Australia is currently recruiting for an Assistant Manager. You'll be an inspirational leader with enthusiasm for our brand and believe in the way we do business. With beauty retail expertise that is second to none, you will drive the store and the team to deliver retail excellence, strong sales results, and an engaging customer experience.

Your role in a nutshell

Assistant Manager: With your high levels of enthusiasm for our brand and belief in the way we do business you will share responsibility with the Store Manager to drive the store and team to deliver retail excellence and strong sales results.

Key Duties Of An Assistant Manager

  • Customer Experience: coach the team to achieve exceptional customer service standards in partnership with the store manager. Oversee the operations and commercial practices of the store, both front and back of house, while maintaining harmony and efficiency on the shop floor. Lead and drive a customer-focused store experience daily. Help develop consumer loyalty and awareness to build The Body Shop brand.
  • Delivery: Retail-related beauty expertise is highly desirable. Learn and use internal systems, analyse performance to manage the store's commercial performance. Monitor and manage change in a dynamic retail environment. Help control and meet sales/performance targets. Build strong relationships between customers, the team and the manager. Possess knowledge of the beauty market, competitors, and passion for The Body Shop products.
  • Teamwork and People Management: Be a team player, assist the Store Manager, resolve issues quickly. Attract, retain and develop people who reflect the brand; be flexible and responsible role models.

Benefits

  • Regular working hours
  • Generous staff discount
  • Incentives for meeting KPI and store targets
  • Service rewards for loyal employees
  • Time in Lieu policy
  • Learning and Development Program

What We Look For

  • Confident in meeting sales and performance targets
  • Outstanding planning and organising skills
  • Ability to use data to make sound commercial and business decisions
  • Ability to work collaboratively within a feedback culture
  • Team coaching and development
  • Outstanding communication and operational skills
  • Leadership skills to achieve personal and business success
  • Flexibility to work across Sunday to Saturday
  • Experience in retail and people leadership is preferred

Diversity Statement

At The Body Shop, we believe that equality is a human right and all people should have an equal opportunity to pursue their dreams. We are committed to attracting, developing, and retaining the very best people by offering a creative and inclusive workplace where talent is recognized. We value diversity and consider all applicants for employment without regard to race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status or disability status. We are proud to have active employee inclusion networks that foster diversity, equality, inclusivity, and safe spaces for engagement. The Body Shop is committed to providing access, equal opportunity, and reasonable accommodations for individuals with disabilities in employment, its services, programs and activities. To request a reasonable accommodation, please let us know in your application.

Employment Details

  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Other
  • Industry: Retail

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