Yd Assistant Store Manager

6 days ago

Brisbane, Queensland, Australia Buscojobs Full time
Job Description

Location: Archerfield, QLD 4108
Full-Time: Immediate start
Job Title: Customer Service Manager
Salary range: $76,515 - $78,000 depending on skill level and work experience + superannuation.
Job Closure date: 30 days

About the Role:

We are seeking an experienced and dynamic Customer Service Manager to lead our client's customer service operations. This is a pivotal leadership role for a hands-on manager in a technical, trade-focused environment. You will oversee the entire customer journey, from inquiry to post-sales support, ensuring interactions reinforce our client's reputation for excellence. Leading a team dedicated to providing exceptional service to a knowledgeable B2B clientele, you will focus on people leadership, process improvement, and understanding customer needs in a technical industry.

Key Duties & Responsibilities
  • Lead, mentor, and motivate a team of customer service specialists, fostering high performance and continuous improvement.
  • Manage recruitment, onboarding, training, performance reviews, and professional development for your team.
  • Develop and review customer service policies, programs, and procedures to enhance the customer experience.
  • Analyze performance metrics to improve call handling times, first-contact resolution, and service quality.
  • Collaborate with technical, sales, and warehouse teams to streamline workflows and resolve escalated issues.
  • Plan and implement after-sales service initiatives to follow up on customer satisfaction and gather feedback.
  • Handle escalated customer issues, using problem-solving skills and technical understanding.
  • Work with service agents and internal units to identify trends and improve service offerings.
Skills & Experience Required
  • At least 1+ years of experience in customer service management or team leadership, preferably in the automotive, trade, or technical industry.
  • Bachelor Degree or Equivalent.
  • Experience in developing customer service procedures, SLAs, and performance metrics.
  • Ability to lead, develop, and inspire a team in a fast-paced environment.
  • Exceptional communication and interpersonal skills.
  • Proactive, problem-solving mindset focused on customer satisfaction.
  • Proficiency with CRM systems and standard office software.
How To Apply:

If you are passionate about driving customer excellence in a technical field, please click 'Apply Now' to submit your resume and cover letter. Only shortlisted candidates will be contacted. All applications will be treated confidentially.

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