Technical Support Specialist
4 days ago
Direct message the job poster from Resly
Co-founder | Driving innovation in hospitality | Empowering property managers with smarter solutions | Passionate about efficiency, growth, and…Join the Resly Squad as a Support Specialist Your Adventure Awaits
Hey there, tech-savvy troubleshooter Are you ready to dive into a world of customer success, technology, and vibrant teamwork? Look no further, because Resly is calling your name
About Us: We're not just a company – we're a dynamic team dedicated to delivering exceptional solutions. Nestled in the heart of Southport, our office is a hub of creativity and camaraderie. And guess what? We're all about that perfect balance – you'll have the chance to flex your customer support muscles both in the office and from the cozy corners of your home.
The Role: Picture this: you, a shining beacon of customer happiness, helping users navigate the world of hotel tech with grace and a touch of pizzazz. As a Support Specialist, you'll be our customers' superhero, guiding them through their tech journey and leaving a trail of smiles in your wake.
What You'll Do:
- Be the go-to problem solver for our users, providing top-notch support and leaving them with that "I just got a unicorn as a gift" feeling.
- Dive into the mysteries of our software, unravelling any snags or glitches with the finesse of a puzzle-solving maestro.
- Collaborate closely with our tech wizards to escalate complex issues and ensure seamless resolutions.
- Craft user guides and FAQs that are as clear as crystal and as engaging as a Hollywood blockbuster.
What We're Seeking:
- A tech-loving whiz kid with an infectious enthusiasm for helping others succeed.
- A master communicator who can turn tech jargon into customer-friendly conversations.
- A hospitality hero with experience in hotel reception or reservations. You know the ropes, and now you're ready to conquer the digital realm
- A multitasking dynamo who can switch between the art of support and the science of troubleshooting.
- An organised and patient problem-solver, never daunted by a challenge and always ready to learn.
Ready to start your journey as a Support Specialist with Resly? The adventure begins now Send us your resume and a cover letter that reflects your passion for customer success and technology.
Apply today here - https://employmenthero.com/jobs/job/resly-support-specialist-zb5xu/ and let's dive into the world of tech-powered hospitality, one happy customer at a time
Seniority level- Entry level
- Full-time
- Information Technology
- Hospitality
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